Customer Service Manager
Resume:
Fay Lewis
Houston, TX *7040
*******@**.***
Objective: Full-time employment, seeking to enhance the performance of an organization through a position which gains from all of my professional experience and tenacity for success.
Work Experience
Shoe Department Manager March 2011- Present
Nordstrom Rack Centre at Post Oak Houston, TX
Manage a 5.6 million dollar floor, rank #2 out 18 regional stores, rank #2 corporately over 100+ stores, present a professional image in appearance, words, and actions, teach, coach, and develop a team of nine to deliver outstanding customer service, comply with all company procedures to achieve maximum volume potential and accurate inventory management, recruit, attract and hire top talent, create an environment that is devoted to excellent customer service, manage department selling costs, shrinkage and expenses, manage shrinkage to increase department volume, administer annual performance reviews, manage an environment that is zero tolerance of harassment, discrimination, and violence.
Assistant Shoe Department Manager July 2010- February 2011
Nordstrom Rack Centre at Post Oak Houston, TX
Assisted in managing 4.2 million dollar floor, lead a team of six employees, kept department manager as well as department team organized and up-to-date with current markdowns, events and transfers, in charge of creating/editing monthly schedules, merchandised department end-caps, focus tables and created announcements for featured items, planned and lead product focused events, communicated with department buyers, regional managers, followed all core shrinkage expectations, completed all other assignments given by department manager.
Lingerie/Certified Prosthesis Fitter July 2009- July 2010
Nordstrom Houston, TX
Certified Lingerie fitter/salesperson, certified Amoena prosthesis fitter, greeted all customers, complied with all Nordstrom merchandised policies, Candidate/graduate 2010 Future Nordstrom Leader in-house management program, communicated with lingerie buyers, proficiently trained in Personal Book, opened and closed register, opened Nordstrom debit, Visa, retail cards, assisted manager in bi-annual inventory, used Microsoft word, excel, and power point, Outlook proficient, organized themed events, partnered with Susan G. Komen foundation for breast cancer awareness events, completed all other assignments given by manager.
Lead Key Holder March 2008- June 2009
Francesca’s Collections Houston, TX
Greeted all customers, re-stocked and merchandised all merchandise, handled money and receipts, in charge of keeping the store organized and cleaned, followed daily assignments given to me by my supervisor, opened and closed register, used RetailPro, Microsoft Word and Microsoft Excel, and assisted my manager in cycle count every month.
Peer Mentor August 2007- May 2008
University of Houston Houston, TX
Support staff member for freshman students at the University of Houston, mentored 26 first year college women, planned/hosted creative events for first year college students, open door policy for all question and concerns from first year students, English tutor, used Microsoft Word, Excel, power point and publisher, used public relation skills with students and residential advisors.
Office Assistant November 2005- August 2008
University of Houston Houston, TX
Answered phones, delivered messages to students, used Microsoft Word and Microsoft Excel, and Word Perfect, used public relation skills with students and professors, filed students folders, edit/typed letters, textbook chapters, exams, charts and other data given to me by professors and office personnel, ordered catering and other supplies for planned events and all other jobs assigned to me by my employer.
Office Assistant August 2004- May 2005
Floresville Middle School Floresville, TX
Answered phones, delivered messages to students, used Microsoft Word and Microsoft Excel, used public relation skills with parents and teachers, filed students folders, keyed letters and other data given to me by teachers and personnel, and all other jobs assigned to me by my employer
Education
University of Houston Fall 2005- Present
Houston, TX
Completed 86 credited semester hours
English major with a minor in Communication
Floresville High School Fall 2004 – Spring 2005
Floresville, TX
Graduated June 2005 with a diploma in academics
Future Business Leaders of America
Microsoft Office program Certified
Girls’ basketball, Volleyball, and Track athletic trainer
Palo Alto College Spring 2004 and Fall 2004
San Antonio, TX
Completed six credited semester hours.
Achievements/Awards
Certified Amoena Prosthesis Fitter
Class of 2010 Future Nordstrom Leader graduate
Microsoft Office program Certified
Skills
Certified Prosthesis Fitter
Point Of Sale register proficient
Public Relations
Microsoft Word, PowerPoint, Excel, Publisher
Microsoft Office program Certified
8 years Customer Service experience
RetailPro experience
Excellent oral and written communication, as well as presentation skills
SharePoint experience
Microsoft Outlook experience
Actuate experience
Personal Book experience
DYB-GPS experience
Team player
Proficient analytical and problem solving skills
Ethically minded professional
References upon request
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