Legal Debt Collector

David A Whitfield-Bey

***** ****** *** *** ***

Detroit, MI 48513

Phone: 313-***-****

E-Mail: ***********@****.***

Career Overview

Seeking a position requiring managerial skills in an office environment. This position should require a variety of task including customer service QUALIFICATIONS Able to operate all Microsoft office programs, other skills includes, Lotus, placemate, Q & A Timevision Lexis Nexis JD Edwards. Great Organization skills, able to maintain files, and data information. Excellent call center skills, as well as a excellent communicator. Able to adept to any office environment, able to follow instruction. Great ability to resolve problems in complicated situations. Team oriented, loyal, great personality, able to bring new ideas.

Professional Experience

06/1992 to Current

Whitfield Music Group Ministries Detroit, MI

President

Assisted with gospel artist development.

Negotiated both recording and concert performing contracts.

Provided business management for artist.

Both songwriter and producer for all artist under ministry's umbrella.

Strong leadership, able to mentor client.

Strong recording background, able to produce, write songs.

Able to develop & negotiate contract on behalf of client.

02/2007 to 05/2008

Shermata Adams & Von Aldman Rochester Hills, MI

Portfolio Recovery Specialist

Negotiated payment arrangements and settlement on behalf of creditors with debtors.

Collected data and entered it into firm's information technology system.

Follow up on debtor information in order to contact the debtor (skip tracing).

adhered to all laws (State & Federal) in regards to F.D.C.P.A (Fair debt Collection Practice Act) as well as all Truth & Lending Disclosures.

Able to train fellow employees in the aspect of these tasks.

Able to multi task, strong communication skills, excellent customer service skills, able to maintain the massive data base of client files.

Able to adept to & resolve complex situations.

10/2002 to 06/2006

Asset Acceptance LLC Warren, MI

Negotiated with debtors concerning payment arrangements, payoffs, settlements in attemps to close cases with judgement accounts.

Maintain massive data records concerning the case loads of these accounts.

Provided superior customer service to debtors to ensure efficient payment arrangement with the debtor.

Assisted various attorneys across the USA to resolve conflicts in legal accounts where suits are file on behalf of creditors.

Supervised & trained other staff members in the legal dept on company policies as well as the law concerning the F.D.C.P.A.

Fair Debt Collection Practice Act) policy.

Excellent communication skills, able to adept quickly to difficult situations, able to negotiate agreements in complicated situations.

Strong customer service skills, strong,consistent, leadership ability.

02/1994 to 12/2003

Accountants One Southfield, MI

General office duties (in the office) included maintaining data base of clients.

maintaining front desk duties working the call center, which also inclued setting appointments, filing & maintaining office records, customer service).

Public Relations ( doing promotion for the corporation, contacting potenial new clients, interviewing & recruiting new employess).

Contract duties include Accounts Payable for Prestolite Wire Inc (Southfield Mi).

Payroll Dept Norbert Industries (Sterling Heights Mi).

Accounts Receivable J.W Cooper Inc (Detroit MI).

Bank Reconciliation, Cash Receipts (posting) maintain data base (Detroit Public Schools).

Great customer service skills, impeccable comunications, able to multi task.

quick learner, quick starter, team oriented, excellent leadership ability, able to problem solve complicated situations.

Education

Washtenw Community College , MI

none Business Administration General Studies

Jackson Community College ,

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