Customer Service Project Manager
Resume:
MORRIS I. DWORAK
Wallington, NJ 07057
************@*****.***
SUMMARY
• Twenty eight years of progressive experience in the Point Of Purchase/Corrugated Industries
• Managed and produced displays and fixtures for numerous Pharmaceutical, Cosmetic and Food Industry companies
• Supervised and coordinated the activities of vendors and production in the procurement and assembly of displays
• Organized time lines and schedules to produce displays in a timely and efficient manner
• Demonstrated record of proficiency, creativity, leadership, organization, and problem-solving abilities
• Continually met sales objectives and achieved goals set out by the customer
Professional strengths include: Project Coordination, Personnel Management, Cost & Inventory Controls, Creative Problem Resolution, Vendor and Supplier Negotiations, Client Relations, Budget Estimations, Process Development/Implementation and Networking.
EXPERIENCE
SUPERVISOR/CONSULTANT
Perfect Finishing Clifton, N.J
April 2010 to April 2011
Responsibilities:
• Production Scheduling , Planning & Shipping
• Administrative and customer service functions
PROJECT MANAGER
Alliance Display Company (division of Rock Tenn.) Totowa, NJ
December 2001 to September 2009
Responsibilities:
• Provided cost estimates and quotes for Manufacturing and Assembly
• Serviced Wyeth Pharmaceutical (Nutritionals) and Schering Plough (Suncare/Footcare/OTC)
• Generated work orders to Manufacturing and Assembly
• Managed component inventory (MTO & Pallet Programs)
• Managed new product launches (Generic Claritin mailer, PDQ, clip strip & pallet programs)
• Managed customer product inventory
• Initiated and managed Q/A documentation and procedures
• Procured outside sources material/manufacturing for maximum profitability
• Assisted with design and sales in display development
ESTIMATOR/COORDINATOR
Advertising Display Company Lyndhurst, NJ
March 2000 to December 2001
Responsibilities:
• Cost estimating – Received specs from sales department for pricing, and returned with estimated costs within three days
• Plant routing – When estimating, determined what machinery components would run on (graphics, material, packaging and assembly related )
• Outside sourcing – Priced components cost effectively for maximum profitability
• Quality and inspection – Evaluated samples to confirm that they matched specifications (size, color, material, etc.)
• Serviced Schering Plough, Unilever, Pfizer, GlaxoSmithKline, Procter & Gamble, Clorox and Colgate.
• Assets of ADC purchased by Alliance Display, some employees retained.
PRODUCTION SUPERVISOR
President Container Inc. Moonachie, NJ
January 1997 to March 2000
Responsibilities:
• Supervised manufactured specialty orders, displays, and high graphic printing
• Supervised 1-2-3-Color Ward Machines
• Coordinated & scheduled activities required to meet quality standards and specifications.
• Exceeded production performance on regular basis..
SALES / CUSTOMER SERVICE REPRESENTATIVE
President Container Inc. Moonachie, NJ
March 1982 – 1997
Responsibilities:
• Order processing, coordinating, planning and cost estimating
• Served as a liaison between sales department and customers
• Visited customers to engineer custom containers
• Procured all outside material (Partitions, Tri-wall, SBS, folding cartons)
• Account Executive for a number of clients, while still handling internal assignments.
EDUCATION & CERTIFICATES
Completed course, March 2007 – Building Relationship Versatility: Social Styles At Work
Completed course, October 2006 - Excel 2003 – Level 1
Completed course, September 2005 - Strengthening Your People Skills in the Workplace
Specialized training in ink viscosity, PH balances, and mixing/matching inks – May 1997
Sun Chemical, Carlstadt, NJ
Business Administration Studies - September 1980 to May 1984
Passaic County Community College - Paterson, NJ
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