Customer Service Executive

OBJECTIVE

To seek a challenging career with a progressive organization in which my proficiencies in executive-level corporate management, customary financial operations, contractual transactions, documentation expertise, and customer service representation can be fully utilized.

EXPERIENCE

AMERICAN CANCER SOCIETY (Atlanta, GA)

Executive Conference Center Specialist

2007 – 2010

Served as lead scheduler for multiple special events, meetings, onsite conferences and activities booked in the Executive Conference Center of the American Cancer Society campus. Supervised numerous projects and National Home Office events, exercising the ability to improve procedures and meet demanding deadlines. Arranged and finalized all logistical details of in-house meetings, including catering preparation, conference room arrangements, and audio/video coordination. Organized transient transportation and lodging arrangements for external meeting attendees and division staff personnel. Maintained accurate bookkeeping records, in accordance to budgetary allocations and restrictions. Oversaw coordination management of housekeeping staff and catering team. Provided training and support for transient guests and meeting attendees.

Specific Results:

Established professional rapport with external vendors, guests and ACS staff

Demonstrated proven project management skills

Supervised multi-lined telephonic system

Served as immediate contact in welcoming guests to the Executive Conference Center

Worked closely with ACS staff to facilitate ECC services agreed upon by sponsoring department and catering staff

Offered extensive logistical and historical knowledge of ACS as needed

Worked a varied schedule that included evenings, nights and weekends

AMERICAN CANCER SOCIETY (Atlanta, GA)

Executive Assistant

2005 – 2007

Supported two (2) ACS National Vice Presidents and Managing Director. Organized multiple appointment schedules, travel arrangements, and expense accounts for each President and Managing Director. Utilized effective problem resolution skills to immediately respond to staff concerns and constituent requests, while applying the highest level of customer service. Streamlined supply and ACS product ordering requests and procedures. Maintained relationships with external vendors to ensure timely delivery of materials.

Specific Results:

Recorded office expenses and created monthly reports

Developed ACS product library for executive office environments

Drafted confidential correspondences for executive-level managerial staff, in addition to generating documentation and analyses for executive presentations.

Electronically monitored and approved workflow of monthly financial disbursements

Served as departmental liaison for in-house duplication machinery (copiers, printers and fax machines) and IT department

Improved overall quality of departmental services and generated additional revenue for the American Cancer Society

Developed, revised and adopted new work procedures and techniques for more efficient operational performance in regards to expense reimbursement, evaluation of existing purchase requisitions, and overall administrative tasks.

AMERICAN CANCER SOCIETY (Atlanta, GA)

Customer Service Supervisor, Health Promotions department

2001 – 2003

Supervised a staff of four (4) employees. Coordinated and distributed work to customer service representatives while assuring compliance with company procedures and quality standards. Prepared and documented periodic telephone logs and work orders received by staff. Established open and direct communication between management, home office employees and division staff within the ACS organization. Compiled work and telephone volume statistics for reporting goals and analysis.

Specific Results:

Provided best customer service assistance and ACS product guidance to constituents in regards to their immediate medical concerns

Identified new strategies to streamline operations workflow

Evaluated customer service business operations in order to resolve future issues

Supervised donation pledges, inventory coordination, database recordkeeping, and distribution of ACS products to constituents

Executed constituent data entry processing and inventory fulfillment requests

Communicated with Finance and the Distribution Center to ensure timely delivery of ACS materials (brochures, pamphlets, paraphernalia and books)

Operated multi-lined telephonic system

TECHNICAL SKILLS

Microsoft Office Suite

Microsoft Outlook

Ariba (office supply and ACS product ordering system)

Lawson T/E and ePRF system

Scheduler Plus

EDUCATION

KENNESAW STATE UNIVERSITY, Kennesaw, GA

Continuing Education Program

Event and Meeting Planning Certification

BAUDER COLLEGE, Atlanta, GA

Associate of Arts in Fashion Merchandising

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