Call Center Agent/Administrative Jobs

Mary Jane C. Gomos-Ciudad

Position Applied: ADMIN ASST/RESEARCHER(WORK@HOME)

PERSONAL BACKGROUND

Present Address : Zone 7 Fuentes, Iligan City

Sex : Female

Age : 40 y.o.

Date of Birth : 30 January 1972

Status : Married

Nationality : Filipino

Contact No : 090********

SCHOOL BACKGROUND

BS Computer Science April 1994

MSU-Iligan Institute of Technology

Iligan City

EMPLOYMENT HISTORY

Call Center Representative (Homebased) October 2010 to January 2011

AA Homeshoring Solutions

Task: Answers calls, sell grant guide and aim for 100% sales conversion.

Call Center Supervisor January 28, 2009 to April 6, 2010

Cybercity Teleservices

8000 Davao City, Philippines

Task: Handles Customer Service Concerns, Maintains above average performance of the team, Generate weekly team status, develop action plans, coaching and conduct training and refresher.

Call Center Sales Coach September 10, 2007 to January 27, 2009

Cybercity Teleservices

8000 Davao City, Philippines

Task: Develop action plans, Regularly monitor calls, Coaching and Conduct training and refresher

Call Center Agent February 23, 2006 to September 9, 2007

Cybercity Teleservices

8000 Davao City, Philippines

Task: Answers calls, process orders, offer upsells and downsells, and obtain important information.

QA Inspector January 13, 2003 to August 5, 2003

First Industrial Plastic Ventures, Inc.

Cagayan de Oro City

Task: Conducts Dimensional and Appearance Inspection of all machining products and recommend for export to Japan, ensures accuracy of all product information and controls QA documents, Sorts/segregate files according to purpose,

QA In-Charge September 1, 2003 to March 1, 2004

First Industrial Plastic Ventures, Inc.

Cagayan de Oro City

Task: Handles proper documentation of QA related documents, Controls/supplies documents and forms requirement of the Department and other departments, counter checks documentation related activities including inspection data and other documents, develops time schedule and set priority for the daily activities, responsible in the identification of office supplies and equipment needed, close monitors status of activity in the section, generate all reports to be submitted to Japan office, transmits/receives documents from/to other sections or department and follow up all requisitions made at the warehouse.

Secretary June 5, 2001 to December 31, 2001

Mines Rehabilitation Fund Committee (ICC)

Mines and Geosciences Bureau

Kiwalan, Iligan City

Task: Provide Secretarial Services for the Committee and the Multi-Partite Monitoring Team and any other related jobs that may be assigned by the committee

Data Controller/Encoder July 16, 1998 to December 31, 1998

Technical Services Department

National Power Corporation

Ditucalan, Iligan City

Task: Controls/encodes preventive and corrective maintenance data, generates payroll, process overtime payment, ensures accurate remittances of employees to government agencies.

Clerk Processor B September 1, 1997 to June 30, 1998

Technical Services Department

National Power Corporation

Ditucalan, Iligan City

Tasks: Submit payroll for audit and follow up with Finance Department for the release of pay, process overtime payment and checks DTR

Counter Teller(Reliever) April 1999 August 1999

Iligan Light and Power, Inc

Pala-o, Iligan City

Tasks: Receives and encodes customer payment, generate daily report, coordinate with company cashier for remittances.

REFERENCES

Harry Quiambao

HR Director

Cybercity Teleservices

Davao City

Hon. Jesse Ray N. Balanay

Barangay Captain

Maria Cristina, Iligan City

Mr. Rolando P. Ugtong

Barangay Secretary

Maria Cristina, Iligan City

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