Customer Service Assistant

PROFILE

Certified nursing assistant seeking a certified nursing assistant position in a nationally recognized healthcare organization where I can utilize my clinical experience as well as my excellent customer service skills. Eager to add to my extensive experience providing in home hospice care and working with both elderly adults and special needs children.

SKILLS

Excellent customer service skills. Works well both independently as part of a team, with an enthusiasm for learning. Readily adapts to change and consistently exceeds expectations. Fluent in Portuguese, English, and conversational Spanish. Extensive experience working with the elderly and special needs children. Trained by a Licensed Clinical Social Worker in behavioral management of children with special needs. Proficient computer skills.

EXPERIENCE

CERTIFIED NURSING ASSISTANT

PRESIDIO HOME CARE, PASADENA, CA 2011-PRESENT

Currently provide in home care which includes ADLs, mobility, ambulation, and Alzheimer’s care. Care for physically disabled, bathing, toileting, incontinence care and feeding. Also provide oral hygiene, personal hygiene, and wheelchair assistance.

CHILDCARE PROVIDER

CHARLES AND AIMEE EDGAR, PASADENA, CA 2002-PRESENT

For the past eight years have provided childcare for three special needs children with varying degrees of severity. Diagnoses ranging from Aspergers Syndrome to Bi-Polar Disorder and ADHD.

PERSONAL CAREGIVER

MINDY POMPER JOHNSON, PASADENA, CA 03/2011-05/2011

Provided in home hospice care for a geriatric patient by meeting his comfort, nutrition, and hygiene needs. While providing social support, companionship, and maintaining his dignity.

PERSONAL CAREGIVER

JEANNINE FAIRCHILD, PASADENA, CA 2010-2011

Provided in home care for a geriatric patient by meeting his individual comfort, nutrition, and hygiene needs. Assisted with ADLs and provided social support and companionship. Also provided transportation to doctor appointments, food preparation, and light household cleaning.

EDUCATION

El Monte Rosemead Adult School, Rosemead, CA Certified Nursing Assistant, 2011

Pasadena City College, Pasadena, CA Senior Fitness Certification, 2010

FEMA, training.fema.gov IS-100 HC Introduction to the Incident Command System for Hospitals

FEMA, training.fema.gov IS-700 National Management System (NMS), An Introduction

REFERRALS

*Please see attached

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