Customer Service Sales

Monique Wallace

***** ********** **., *******, ******** 48235

248-***-****

*******.*******@**********.***

OBJECTIVE

A management position with a company that is consistent, motivating, and successful

SKILLS PROFILE

• Customer service and satisfaction experience

• General knowledge of computer software

• Ability to handle and resolve customer problems quickly and creatively

• Manage and handle cash

• Strong leadership and communication skills

• Ability to work under pressure and multi-task

• Food handling knowledge and experience

EMPLOYMENT HISTORY

FOH Manager 06/2008-11/2011

Binky’s Soul Food, Detroit, MI

• Cleaned, prepared, cooked, and served food for customers.

• Approved food presentation, quality, and standards.

• Enforced safety, health, and security rules.

• Managed, hired, trained, evaluated and scheduled staff of six or more.

• Organized catered orders and events successfully.

• Mentored students of related field for externship.

Photo Lab Supervisor 10/2002-12/2007

Rite-Aid Pharmacy, Atlanta, GA

• Greeted customers entering the store and addressed their needs.

• Maintained knowledge of sales, promotions and merchandise.

• Provided technical support for entire photo lab department.

• Processed quality film development as instructed and expected.

• Maintained developers by cleaning, changing, and testing chemicals.

• Trained new hires.

Customer Service Associate/Cashier 12/2002-07/2003

Linens N Things, Atlanta, GA

• Greeted customers entering the store and addressed their needs.

• Maintained knowledge of sales, promotions, and merchandise.

• Adhered to all customer service standards to achieve store goals.

• Processed all forms of payment and kept cash wrap area organized.

• Stocked merchandise and assisted where necessary.

EDUCATION

Some business management courses completed 2001-2003

Georgia State University, Atlanta, GA

Contact this candidate