Quality Assurance Director
Resume:
Eric Olivier Tanoe
Calgary, Alberta T3J 4T3
*************@*****.**
OBJECTIVE: Quality Assurance Director
HIGHLIGHTS OF SKILLS
Expert in continuous improvement according to ISO 9001(certified auditor )
Develop procedures, work instructions, forms, and quality reports
Maintain required quality records and develops quality statistics
Implement Quality Assurance System according to ISO 9001
Lead continuous improvement initiatives
Analyze non-conformance and KPI data for trends
Prepare quality assurance audit plans, audit checklists, and lead or participate in internal audits
Develop new process instructions and revises existing ones to improve the quality system
Provide coaching; Development and delivery of training sessions
Develop, implement, and monitor performance measures
Develop a continuous improvement organization and lead the building of a continuous improvement culture
Excellent organization skills with ability to perform multiple tasks ,obtain results within strict time frames
Rigorous, methodical and organized, with a synthetic and analytical mind
French and English (written and spoken)
Good technical skills and Ms Office Windows (Word, Excel, Power point) / Internet-Network
PROFESSIONAL EXPERIENCE
Chemist (Environment department)
Agat laboratories (2011)
Acting Director of Certification Service Department (SSC) 2008- 2009
SGS, (General Company of Surveillance) (Swiss Company)
• Insured the setting up of quality and HSE systems within the SGS-CI divisions
• Insured the sensitization and the training of the staff to environment and quality
• Managed and followed-up of certification claims with the customer
• Checked through internal auditing the genuine operation of the system
• Organized and conduct the Management review
• Audited reports for certification and follow-up
• Validated of auditors in consultation with affiliates
Manager, Continuous Improvement (GIS) Government Institutions Services 2008
SGS (General Company of Surveillance) (Swiss Company)
• Assisted the upkeep system of continuous improvement in the region (13 countries)
• Coordinated the reinforcement of local key performance indicators
• Supervised the non compliance compared to performance indicators
• Initiated preventives and correctives actions
• Proposed and suggest any modification which might contribute in order to improve Quality and efficiency of office activities
Manager, Continuous Improvement 2004-2008
Digital Telecoms, CI
• Implemented of Continuous Improvement policy
• Writing work procedures and quality manual
• Company preparation to certification ISO 9001
• Implementation and following up the key performance indicators
• Writing quality monthly reports
• Awareness to international HSE standards
Production Foreman 2002-2004
Group Vlisco (Uniwax) (Dutch Company)
• Achieved production objectives on time in terms of quantity and quality
• Managed staff of production site (25 persons )
• Assured safety and health standards and management plans for environment
• Accounted to provide health safety ,security and safety advice
• Coordinated reviews of critical safe work practice across the company
• Performed training to employees for safety standards and environmental management plan
• Managed development and implementation of process performance metrics and scorecard for all functions of the operations
EDUCATION
Master’s in Industrial Engineering 2009 - 2011
Polytechnique School of Montreal Montreal, QC
(Specialization: Technological risk management and sustainable development)
University Diploma in Quality and insurance control of food, medicine, and cosmetics 1997-1999
University of Abidjan - College of Biological and Pharmaceutical Sciences Ivory Coast
Quebec equivalency- Master’in Operations Management in Production - 2009
Bachelor’s degree in Chemical Eng. (Industrial and Analytical chemistry) 1996-1990
University of Abidjan- Faculty of Sciences and Technology Ivory Coast
Quebec equivalency- Bachelor’s Degree in Chemistry - 2009
SEMINARS AND OTHER TRAININGS
Health and Safety and Environmental Management in a factory (2008)
Coca-Cola
Auditor and lead auditor, according to ISO 9001 (2008)
SGS
• Courses accredited by the International Register of Certified Auditors (IRCA)
Auditor and lead auditor, according to ISO 14001 (2008)
SGS
• Courses accredited by Institute of environnemental management and assessment (IEMA)
Using SPC (Statistical process control) to enhance quality (1999)
Unilever
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