Quality Assurance Customer Service

ALI ABBASSI **** Phillips Bend Xing • Buford, GA *0519 678-***-**** •*************@*****.***

~ EXPERT IN POLICY / PROCEDURE DEVELOPMENT • CROSS-FUNCTIONAL LEADER • TEAM-FOCUSED “CAN DO” ATTITUDE ~

Results-driven leader with MBA eager to contribute expertise in Operations Management, Team Building, Customer Service, and Administrative Support toward maximizing an employer’s bottom-line performance.

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PROFILE

• Contribute sharp analytical skills, excellent problem-solving abilities, strong interpersonal relations talents, and solid communication proficiencies in support of diverse business operations.

• Create best practice methodologies and continuous business solutions in alignment with company objectives; effectively interface with all corporate representatives through to executive level.

• Foster cooperative teamwork across a multitude of personnel levels while concurrently empowering associates to make decisions to reflect positively on business productivity, corporate well-being, and customer satisfaction.

• Thrive within high-pressure environments; adept at streamlining organizational processes to increase efficiency.

~ CORE COMPETENCIES ~

Operations Management • Human Resources • Training / Development • Budget Administration

Policy / Procedure Development • Quality Assurance • Inventory Control • Vendor Relations

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PROFESSIONAL SYNOPSIS

Director of Food and Nutrition Services

NORTHRIDGE MEDICAL CENTER, COMMERCE, GA 1992 – 2010

• Applied strong leadership abilities toward directing all-inclusive Dietetics Department operations to include managing food production, services, safety, sanitation, and training activities.

• Maximized bottom-line results by cost-effectively developing and implementing departmental budgets, as well as proficiently preparing monthly revenue and expense reports for executive-level management review.

• Drove team success by recruiting and supervising top-performing employees (management and dieticians) to include handling diverse HR activities, creating solid training programs, and planning in-service education initiatives.

• Expertly planned menus for patients, cafeteria, and catering functions, as well as testing and standardizing all recipes.

• Formulated and revised departmental policy / procedures to boost productivity levels, along with overseeing key quality assurance, inventory control, purchasing, and receiving efforts to attain seamless business processes at all times.

• Met and exceeded all requirements of local, state, and federal regulatory agencies including Joint Commission.

• Appointed by Administration as Chairman of the Safety Committee for five years.

Nutrition Services Manager

EGELSTON HOSPITAL FOR CHILDREN, ATLANTA, GA 1985 – 1992

• Contributed dietary management expertise in operating a fast-paced kitchen to include directing menu planning, diet assessment, food preparation, and quality control, as well as strictly complying with all sanitation guidelines.

• Strategically monitored, controlled, and procured inventory to maintain optimal stock levels while containing costs, along with utilizing sharp fiscal talents toward overseeing vendor payments and broad scope of related administrative functions.

District Manager

RAX SYSTEMS, INC., HUNTINGTON, WV 1980 – 1985

• Optimized company profits by successfully managing five high-volume district stores to include formulating profit / loss statements and unit operation summaries, as well as providing effective auditing services.

• Provided effective district-wide management recruiting and training of solutions-focused personnel.

________________________________________~ EDUCATION ~

Master of Business Administration MARSHALL UNIVERSITY

Bachelor of Arts in Public Relations College of Mass Communication Sciences

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