Customer Service Manager
Resume:
Maureen E. Bourne
Phone: 832-***-****
Wimberley, TX 78676
Email: (personal) *********@*****.***
EXPERTISE
Diverse professional responsible for managing facility, staff, accounts receivable (invoicing, collections, depositing funds), inventory control, end-to-end purchasing , vendor alliance specialist experience, and customer service, who possesses in-depth skills in building high-quality relationships with internal constituencies, external vendors, and management teams. Competencies include: management of all aspects of procuring IT hardware, software, and telecommunications equipment within corporate guidelines, as well as, configuration of preferred, end-user licensing software, and administration of life-cycle (asset) management system. With experience in the care and tutoring of children
EXPERIENCE
9/2010 – Current Wimberley Independent School District Support Staff
Assist in the daily functions of running the Cafeteria. Assist in the preparation, service, and inventory of food, and clean-up of the cafeteria.
3/2009 – 9/2010 Dilley Independent School District
Dilley, TX
Substitute Teacher
Assist in daily functions supporting General Education Teacher that is not present, assist other Teachers with in-class support for students with disabilities to
focus on learning during classroom hours, supplemented instruction with clarifying statements to enhance learning, administered testing and re-testing processes, and attended outside school functions with students as requested during regular school hours. Help maintain order between classes as well as when exiting the building at the end of the day. In Advisory periods, assist Office personnel with daily tasks as needed.
3/2009 – 9/2009 Pearsall Independent School District
Pearsall, TX
Assist in daily functions supporting General Education Teacher that is not present, assist other Teachers with in-class support for students with disabilities to
focus on learning during classroom hours, supplemented instruction with clarifying statements to enhance learning, administered testing and re-testing processes, and attended outside school functions with students as requested during regular school hours. Help maintain order between classes as well as when exiting the building at the end of the day.
6/2007 –9/2010 Private Ranch Care
Gardendale, TX
Operation Farm/Ranch Assistant Manager
Assist in daily responsibilities of running a small ranch, including but not limited to feeding animals, removing stitches, treating and giving oral medications and injections, moving animals to different areas of the ranch, bathing and trimming small to medium dogs, maintaining and providing water to areas without access to water, assist in maintaining landscape at 3 properties, purchase and deliver supplies, prepare lodgings for guests/hunters
2006 – 1/2009 SIEMENS IT Solutions and Services Houston, TX
Procurement Specialist
Provide tactical, end-to-end, IT procurement services for oil/gas Fortune 500
customer that has outsourced it’s IT environment to Siemens. Activities
are customer-centric and include the establishment and maintenance of vendor relationships, purchasing of personal computers, laptops, printers, productivity and custom software application licenses, cell phones, BlackBerry® devices, and pagers.
Additional responsibilities include administration of lifecycle (asset) management tool to reflect accurate disposition of assets to ensure accurate tracking and reporting, activating and administering remote access software licenses for
client’s end-user community.
2005–2006 Cy Fair Independent School District (CFISD) Cypress, TX
Special Education Paraprofessional
Assisted general education teachers with in-class support. Assisted students with disabilities to focus on learning during classroom hours, supplemented instruction with clarifying statements to enhance learning, administered testing and re-testing processes, and attended outside school functions with students as requested during regular school hours.
1996-2005 Consulting and Private in Home Care
Cypress, TX
Owner/Primary Care Giver
Provided daily care for children and elderly
Researched and purchased specialty items as well as computer products. . With strength in purchasing computer hardware, software and printers. Responsible for procuring and tracking items through complete cycle. Dealt directly and maintained one on one relationships with vendors.
1989-1996 Lois Dedman Insurance Agency
Houston, TX
Office Manager
Responsible for managing facility, staff, accounts receivable (invoicing, collections, depositing funds), and inventory control for a multiple line agency. Also, responsible for all policy applications, changes, tracking, and endorsement through delivery.
1987-1989 Private Childcare
Austin, TX
Owner/Primary Care Giver
Provided daily care for elderly. Also provided the care and tutoring of children and daily life skills.
1986 Austin Veterinary Hospital
Austin, TX
Veterinary Assistant
Assisting Veterinarian in daily practice.
Education/Certifications: IT Tools:
Texas State University (SWTSU) Service Desk Ticketing System: Clarify
Effective Communications course IT Purchasing tool: ECLERK
Disaster Recovery Planning Remote Access: Fiberlink™
Texas Educator Certificate (valid until 2011) Document Sharing: LiveLink®
Autism /Asperger's syndrome Productivity: MS-Office® Suite
BBR- Secondary Schools Siemens Proprietary Asset Mgt DB: ITAM
References available upon request
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