Customer Service Manager
Resume:
MR CALVIN L. MARSHALL
CHICAGO, IL 60637
TELEPHONE NUMBER 773-***-****
Dear Human Resources Manager:
Please accept this letter as application for a Customer Service Professional career opportunity within your organization.
Please see the attached resume containing pertinent information for your consideration. I possess several years of accomplished and diversified career experience, having made significant career advancements in the communications/customer service field.
I trust you will find me capable of filling a position most satisfactorily. Thank you for your time and consideration. I look forward to hearing from you soon.
Sincerely,
Calvin L. Marshall
MR. CALVIN L. MARSHALL
642 E. 67TH ST. APT 2 B
CHICAGO, IL 60637
TELEPHONE NUMBER 773-***-****
OBJECTIVE
To secure a career in Customer Service within a stable organization with growth potential.
QUALIFICATIONS
An thorough, dependable, knowledgeable individual with several years of diversified work experience; capable of working with minimal supervision.
EDUCATION
B. A. Communications, Alcorn State University, 1996, Lorman, MS
WORK EXPERIENCE
2011 – Present UCAN Chicago, IL
Residential Treatment Specialist
Mentor 8 clients ages 12 – 16 in a dormitory residential setting. Provide mentorship and therapeutic counseling through community meetings and one on one staff to client interactions; Medicaid billing to meet 80 units per month quota.
2011 (Contract job) DESI Chicago Workforce Center -Northside Chicago, IL
Career Manager
Work with 85 – 100 customers seeking training for employment, employment assistance and job placement. Heavy telephone contact inbound/outbound calling; detailed computer research to find and provide job leads; face to face customer meetings and customer follow up during and after successful job placement.
2005 – 2010 Envision Unlimited / CARC Chicago, IL
Training Counselor
Provide constant guidance and assistance to Developmentally Delayed clients in a mental health facility day program. Clients worked on improvement goals individually and as a group which focused on work activities and social interacting activities.
2001 – 2003 RCN Chicago, IL
Customer Service Professional
Fielded 75 – 100 daily inbound call center customer service calls pertaining to telephone, cable and cable modem services. Provided account maintenance, service adjustments, payment processing and billing, customer emails, Lotus Notes and some outbound customer calls.
MR. CALVIN L. MARSHALL
642 E. 67TH ST. APT 2B
CHICAGO, IL 60637
TELEPHONE NUMBER 773-***-****
REFERENCES
AMIR-ROBERT TARIK
1065 W. BALMORAL
APT 2 FLR
CHICAGO. IL 60640
773- 440-4584
ANNIE HANDY
6357 S. LAFLIN
CHICAGO, IL 60606
773- 918-0010
PAUL-MARTIN BENDER
5650 N. SHERIDAN
APT 6 C
CHICAGO, IL 60660
773- 490-3172
MONA SANDERS
1257 N. MENARD
CHICAGO, IL 60651
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