Customer Service Manager

Location:

Posted:

June 27, 2011

Phone 254-***-**** • E-mail ************@*****.***

Tavish T. Hanlon

I am looking for a position in management that will effectively utilize my communication, leadership, and organizational skills.

Work experience

2005 - 2011 McAlister’s Deli Killeen, Texas

General Manager (2008-2011)

Provided a safe and enjoyable atmosphere for guests and employees

Ensured food quality and customer service were priority

Ordered product, maintained par levels, posted invoices, check in deliveries

Trained, monitored, and motivated staff

Developed weekly/monthly schedules

Conducted weekly/monthly inventory

Setup and maintained daily/weekly/monthly budgets

In charge of interviewing, hiring, hiring and terminating

Reviewed financial statements for accuracy and adjustments

2003-2004 Rio Nightlife Columbia, South Carolina

Floor Manager/Inventory Manager/Bartender

Monitored liquor, wine, and beer pars

Conducted daily/weekly inventory

Provided a relaxed upscale setting for socializing and dancing

Maintained a high level of customer service in a high-paced atmosphere

2000-2002 Woodward Creative Group L.L.C. Temple, Texas

Webpage Design and Advertising Intern

Set-up photo shoots/product placement and packaging

Arranged client/vendor shipping and deliveries for meetings

Assisted with designing advertisements, web pages, billboards, logos, and packaging

Education

2002-2004 University of South Carolina Columbia, South Carolina

Hotel Restaurant Tourism Management- 2 Years

Advertising and Mass Communications- 1 Year