Manager Customer Service
Resume:
Sal Mascali
*** **** ******* ***., ***. ****
Chicago, IL 60657
**********@*****.***
SUMMARY OF QUALIFICATIONS
• Bachelor’s Degree from the University of North Carolina at Greensboro 2006.
• Five years experience as a restaurant general manager. Involved hands-on in customer service and employee relations.
• Superior communication, writing, and organizational skills.
• Strong attention to detail.
• Effective working alone or as part of a team.
• Motivated and enthusiastic about learning and developing new skills.
RELEVANT SKILLS
• Strong understanding of Mac and PC Operating Systems and software, Microsoft Word, Excel, and Power Point for Mac, as well as iWork and iLife applications.
• Ability to multi-task and lead large groups of people.
• Strong work ethic and high standards for organization and quality.
• Strong leadership abilities, managerial training, and ability to work under pressure and with a deadline.
CUSTOMER RELATIONS AND ORGANIZATION
• Over ten years first-hand experience working with customers.
• Provided data entry and filing needs for L’Italiano INC. during my time as a general manager.
• Data Entry Specialist with Chicago Apartment Finders
• Strong attention to detail and personal needs.
• Increased Merchandise Sales for Local Musicians and Artists over 80%.
• Positive and professional attitude.
OTHER INTERESTS
• Current student at the Second City Training Center, and iO Theater.
EMPLOYEE HISTORY
2011 Landlord Database Associate CHICAGO APARTMENT FINDERS, Chicago IL
2005-2011 General Manager PIZZERIA L’ITALIANO, Greensboro, NC
2002-2011 Trombonist/Composer THE URBAN SOPHISTICATES
2007-2009 Merchandise Manager THE URBANSOPHISTICATES
2000-2004 Waiter L’ITALIANO RISTORANTE, Greensboro, NC
EDUCATION
2006 Bachelor’s Degree in Jazz Studies from the Miles Davis Jazz Studies Program, University of North Carolina at Greensboro
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