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Customer Services

Little Rock, AR, 72204
10.50 hr
September 26, 2008

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Cecelia Bean **** W ** th Street * Little Rock Ar,72204* 501-***-**** or 501-***-**** A talented Business professional with extensive leadership and customer service experience. Summary of Qualifications  More than 5 years of Customer Service experience.  Hard working, detailed oriented, able to multi task.  Familiar with all aspects of Customer Services.  Able to learn and apply quickly and affectively. Professional Experience  Princess Cruises, Santa Clarita, Ca (2005-2007) Customer Services Rep Promote consumer services and products, via customer education and cross-sell referrals. Resolve basic services issues or refer to appropriate associate to guarantee customer satisfaction and retention. Ensure accurate and timely processing of basic transactions for booking and selling cruises.  Starwood Hotel, Lancaster, Ca (2002-2003) Customer Service Rep Provided customer service by booking hotel reservation, modifying bookings, and work closely with vendors on promotions and sale. Build customer loyalty through courtesy and friendliness.  Wal-Mart, Lancaster, Ca (1998-2002) Sales Jewelry Department Customer services, sales, stocking and receiving. Duties also include training new employees, monitor and evaluate performance. Education Pasadena High School Pasadena, Ca (1983) Northwest Medical College Pasadena, Ca (1987-88) Pasadena City College Pasadena, Ca (1989-90)

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