Engineer Customer Service

STAFF ENGINEER

Quality-driven professional offering more

than 13 years of diverse technology experience, 6 years of product management

as assistant director leads software and hardware Engineering team in

developing software and hardware products from concept to market distribution.

Includes R&D, Production, Operation of Resellers, and support of customers.

Client-focused and budget-conscious technologist known for delivering

large-scale, complex initiatives within strict time, cost, and quality

requirements. Resourceful leader specializing in bridging gap between

professionals and customers to design and develop advanced systems. Skillfully

translate technical jargon into simplified language for non-technical users.

Hands-on and bilingual team leader demonstrating strong analytical, negotiation,

and communication abilities. Thrive in dynamic, fast-paced environments.

Core Competencies

Process Improvement Needs Assessment Project Management Business Analysis Cost Control

Quality Assurance Network Administration Consulting International Business Client Relations

Systems

Administration IT Security Procurement Training &

Development Logistics Technical Writing

Deployments &

Migrations Customer Service Software

Development IT Strategy Social Media

Professional Track

EWA Technologies, Inc., Mt. Laurel, New Jersey 2007-Present

Major

global player in application of 1149.1/7 IEEE standards of state-of-the-art JTAG

emulation products for Texas Instruments digital signal processers, with 2

operating units: Blackhawk™ and Corelis, Inc.

Senior

Engineer (Assistant Director)

Administer product line, including new and

existing products, and ensure products maintain high standards of quality. Ensure

all products adhere to industry standards and regulations. Contribute to new

product management lifecycle of emulators, monitoring design tests and

providing technical documentation. Oversee contract manufacturing accounts,

pricing, project timelines, quality, testing, programming, and training.

Collaborate with global reseller network and their customers, tackling language

barriers, cultural differences, international standards, and export/import

laws. Co-manage 5 engineers and controller.

Reduced

manufacturing costs up to 50% through heading CM networking as well as

performing modifications to quality alternates.

Brought

products to market through spearheading contract negotiations, acquiring export

certifications, and providing strong pre- and post-sales support.

Improved

efficiency of testing and programming as well as build of manufactured

products.

Appointed

to assume responsibilities of 2 additional positions.

Assist

Director to manage software and hardware engineering team in full lifecycle

developments.

Independent Consultant, New York, New York 1999-Present

Provided

technical expertise and guidance to various companies, developing strong client

base with retail chain stores, call centers, and other companies from various

industries.

IT &

Systems Engineer Management Consultant

Procure, Develop, upgrade, and repair Linux/Windows/Mac

server & workstations and networks for small to large enterprise business

customers. Provide expertise for such telephony solutions as PBX, VoIP, ACD, TAPI, and T1/PRI. Implement Metro

Ethernet solutions, over DSL/Cable/Fiber/Wireless solutions, Design, implement,

and maintain POS (Point Of Sale), EAS, video surveillance, NAS, Credit Cards,

Exchange Mail Servers, Local and External Data backup and redundancy solutions,

Cloud Server, Customer Kiosks, Online E-Commerce Magento Enterprise DB,

Wordpress e-commerce and Social integration, and other technical systems.

Identify and implement technical solutions to optimize clients’ daily

activities while reducing operational and investment costs.

Developing

and leading start-up cloud project for large scale ecommerce solutions and high

computational JAVA/PHP application for game entertainment project.

Realized cost savings of up to 60% for server equipment,

IT services, programming, and telecommunication contracts.

Reengineered

large-scale business process; spearheaded deployment of complex IT initiatives.

Designed

and implemented new business infrastructure within extremely strict timeframe

and budget.

Delivered

multiple projects nationwide, managing concurrent initiatives in as many as 6

different cities or 25+ locations at multiple industry types, ranging from retail

chain stores, call centers, diamond and precious metal companies, manufacturers,

wholesalers, and more.

ECSD, New York, New York; Chicago, Illinois; Miami, Florida; Houston, Texas 2007

Wholesaler

and retailer to consumer and commercial customers of high-end sliding door and

room dividers.

Systems

Administrator

Provided administrative oversight for New

York, Florida, Texas, Illinois, and Washington, DC offices, directing daily

technical requirements. Managed workstations

as well as monitored and resolved security issues. Oversaw telephony and Cloud services. Procured, planned,

installed, and maintained all technical equipment, video security systems, workstations, and networking/telephony equipment. Supported up to 100 staff members throughout US.

Restructured

company email system into Microsoft Exchange.

Developed

website add-on feature to enable customer interaction feedback on product

status.

Created

CRM System for expending business division.

Toro, Manasquan, New Jersey 2007

Leading

worldwide provider of innovative turf and landscape maintenance equipment.

Firmware

Engineer (Contract)

Brought on board to design precision

irrigation solutions, in addition to upgrade firmware and digital design of

sensor and RF products.

Played

instrumental role in new product development lifecycle initiatives.

Championed

integration of mixed code of assembly and C/C++ in small footprints.

ITN, 4Kent, New York, New York 2004-2006

ITN:

wholesaler for beauty supply products in Arizona; 4Kent: New York-based

entertainment company offering high-end, full-service event planning,

specializing in production and event marketing.

Consultant

Provided technical expertise and guidance

for complete call center solution, which included phone systems, TI connection

company, and CSU/DSU for partial T1 digital phone service. Wrote and installed

contract. Managed LAN solution for Phoenix, Arizona branch.

Academic Credentials & Technical Proficiencies

Master

of Science, Computer Engineering

Created

high-end encryption algorithm for low-processing embedded systems

Bachelor

of Science, Computer Engineering; Statistics and CS Minor

Created

automatic robotic mapping system (I-ARMS)

New Jersey

Institute of Technology

Bachelor

of Technology Coursework, Industrial Engineering

Shenkar College of

Engineering & Textile

Microsoft Certified

Systems Engineer (MCSE) A+

Certified Boundary Scan Testing Training

Languages:C++, C# HTML, VHDL, GPSS, Assembly-8051, MIPS, ARM,

Motorola 68000, PIC-18xx, QBasic, Hspice, scripting in Linux and Windows

environment, Javascript, VBscript.

Software:Extensive knowledge of most popular

software applications including all of Microsoft and Adobe Suites, TI Code

Composer; Intermediate Knowledge and experience in Protel DXP, Pspice, CAD

applications, Matlab, Cadkey98; Arena 10.0, Visual Studio 2008, Mentor Graphics

EDA Tools, XCode4, iOS5,

Telephony:PBX systems, VoIP,

ACD, TAPI HW/SW, auto attendant, and 3rd-party add-on solutions

Software Platforms:All Microsoft

platforms, Linux (Fedora, Red Hat, SLES, Ubuntu,Amazon), Solaris, OS-9, OS-X,

iOS, Android, DOS, Virtualization, Cloud Services.

Hardware:Circuit design: PCB development,

schematic design, Analog and Digital Devices Integration, VLSI, measurement and

instrumentation systems, Sensor Arrays, Firmware design, JTAG and Boundary scan

Test - DFT, Flash Programming TAFT/SPI/USB/NFS, QA Testing and Planning,

DSP/ARM Debuging.

Network:WAN, LAN, Telnets, Remote Administration,

VPN, Firewall, Polling, SSH tunneling.

Cloud:SSH, SSL, Apache, EC2, S3, VPC,

Cloud Front, Cloud Formation, Cloud Watch, RDS, MySQL. Some knowledge and

experience in Puppet, Mcollective, and AWS Templates .

Regards Joe Bahar

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