Executive Housekeeper

Diwakar Gurung

Executive Housekeeper

The Delisso Abode Gangtok

Gangtok India

Fax : ++913*********

Mobile : +919*********

Web Page : www.thedelissoabode.com

Email : *******@*****.**.**

Academic qualification

High school from West Bengal Board of Secondary Education in India

1990

Pre University certificates from North Eastern Hill University India

1993

ORGANISATIONAL DETAILS

Oberoi Groups of Hotels India, (LHOW)

Fulbari Resort and Spa Nepal (Great Hotels of the World)

Everest Hotel Katmandu (Five Star property)

Arabian Palace suit Bahrain (five star)

Holiday Inn (Intercontinental groups of Hotel) UAE. (LHOW)

Grand Regency Hotel Doha.(LHOW)

Sohar Beach hotel By Swissbel International.

The Delisso Abode Gangtok

CAREER PROGRESSION

Presently associated with The Delisso Abode Gangtok as Executive Housekeeper From 16th june 2010 till date.

Was associated with Sohar Beach hotel as Executive Housekeeper From 16th April 2009 to June 2010.

As Executive Housekeeper.

Worked with "Grand Regency Doha" ( Leading Hotel of the World) as Assistant Executive Housekeeper .

4th September2007 till 14th April 2009

Worked with Holiday Inn (Intercontinental group of hotels) as housekeeping In-charge +departmental trainer (Pre-opening team) 20th May 06 to 3rd Sept 07.

Worked with"Arabian Palace Hotel and Suite as Assistant Executive Housekeeper ( Pre-opening team)

23rd April 05 to 10th May 06.

Everest Hotel Katmandu as Assistant Laundry Manager Oct 6th 2004, April 8th 2005

Fulbari Resort and Spa as Laundry Executive. 1st April 2001, 19th April 2005

Trident Jaipur, Rajasthan (Oberoi Groups of Hotel) as Housekeeping

Assistant. 1st Aug 97,23rd Nov 2000

Taken six months exposure training at Hotel Cecil ( An Oberoi groups of hotels) at Shimla, Himalchal Pradesh, India ( certificate acquired ).

Exposure Training

Nepal Tourism and Hotel Management, Nepal

Visited several times in Nepal Tourism and Hotel Management as an external Examiner.

Major Responsibilities

1. Financial

a.) To ensure that the departmental cost and expense is well controlled and share the financial responsibility with concern department.

b.) To ensure that each place of work in housekeeping department is managed by a Management Team (Manager / Supervisors) who are totally accountable for their expenses and profitability.

c.) To ensure that the Department Operational budget is strictly adhere to.

Operational

a) To ensure that the housekeeping department is managed efficiently according to the established concept statements and adhere to Company and LHW Policies & Procedures and Minimum Standards.

b) Ensure that Floor Supervisors continually inspect their assigned areas and turn in their room inspections.

c) To handle guest and employee inquires in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found an assure follow up teeth guest.

d) Ensure that lost and found articles are stored.

e) To make sure linen inventory is done correctly.

Rooms Product

a) To ensure that all VIP arrival, Long staying guest and is checked and in line with the standard set-up by LHW, ensure that no defective or dirty room is sold to the guest.

b) To work closely with Front Office and Engineering Department to coordinate to ensure that rooms are blocked accordingly for maintenance.

Administration

a) To ensure that all the meetings are well planned, efficient and result oriented.

b) To attend daily morning operations briefing and ensure that deadlines on all projects are met.

c) To prepare weekly work schedules in accordance with workload and priorities for approval by the Rooms Operations Manager or designated manager.

Employee Handling

a) To develop Departmental Trainers assign training responsibilities and meet with Departmental Trainers monthly.

b) To conduct yearly performance appraisal and give employee’s regular feedback on their job performance.

c) To ensure that all employees report for duty punctually wearing the correct uniform and name badge at all times.

d) Ensure that an effective and complete training programmed is in use and that all employees are well trained and re-trained as needed.

e) Recruit best possible people to run the department efficiently and accurately.

DAILY OPERATION RESPONSIBILITIES

The Delisso Abode Gangtok. .

+ Directly report to the General Manager

Yes, I Can attitude.

+ Ensure consistent quality of service in terms of cleanliness of guest's rooms and public areas as per the brand standard.

+ Maintains appropriate standards of conduct, hygiene, uniforms, appearance and posture of department

employees.

+ Conduct daily briefing.

+ supervise all the junior colleagues.

+ Up-date all the VIP arrival rooms and inspect the rooms to make sure the hotel standard is always adhere .

+ Up-dating monthly Payroll along with Coordinator.

+ preparing duty roaster.

+ Performs related duties and special projects as assigned.

+ Complain Handling.

+ Fully responsible for on job training in the department.

TRAININGS

1. Managing Training & Development certificate awarded by Holiday Inn (Intercontinental Groups of hotel) UAE.

2. Fire fighting.

3. The Basic Food Hygiene Training course ( The certificate of quality and merit of the Royal Institute of Public health , UK) organized by BOECKER Doha.

PC SKILLS

MS Office, Internet and Outlook applications

Office Computer Application diploma sponsored by Hotel the Trident Jaipur ( Rajshathan , India) and

Fidelio, Opera

LANGUAGE

English, Hindi & Nepali

Arabic (Basic)

ACHIEVEMENT

4. Performance award ( Silver) for the year 1999 and 2000. Awarded by the Hotel Trident Jaipur,( An Oberoi Groups of Hotels ) Rajsthan, India.

ASSETS

I strongly believe in teamwork.

Good communication skills.

I truly believe in practical approach.

Extremely positive attitude.

PERSONAL DETAILS

Father's name: Mr. Maita Gurung

Sex : Male

Date of birth: 17th June 1973

Nationality: Indian.

Passport Number : E3676744

Place of Issue : Kolkata

Date of Issue : 20th Dec 2002

Expiry Date: 10th Dec 2012.

Mobile number +919*********

Personal email address : *******@*****.**.** / ******@*******.***/

REFERENCE

Available upon request

Contact this candidate