Administrative Assistant Customer Service
Resume:
Gina M. Cantos
**** ** *** ******, ***, Fl *****
**********@*******.***
Objective
Administrative Assistant- Customer Service
Detailed oriented and quality focused professional trained in administrative support. Successful track record of handling complicated assignments and administrative/clerical requests. Experienced in posting deposits / payments and reconciling accounts with a high degree of accuracy. Offer solid foundation in software applications, database management, and data entry: proven ability to readily master new technology. Dedicated to maintaining strict patient confidentiality.
KEY ADMINISTRATION SKILLS
MS Word
MS Excel
MS Power Point
Keyboarding
20 years experience in Administrative Assistant
Human Resorse
Internet
10-key
confidentiality
fluent in Spanish
PROFESSIONAL EXPERIENCE
Lloyd Personnel Consulting, Pompano Beach, FL
Customer Service Representative- (Prescrib IT) 2011 -2011
Temporary customer service, in taking all calls from patients that want to refill their prescriptions via mail or picking up at
Local CAC Clinics, Change or update patient’s private information, charging their CC for Copayments, checking on orders and their dates of arrival to patient’s homes
Management & Internet Marketing, LLC., NMB, FL 305-***-****
Administrative Assistant – 2009 - 2010
Preformed clerical duties, including bank deposits on a daily basis, data entry, new hires documentation, highly organized records, ordering supplies for the office, setting up new accounts, scheduling luncheon meetings biweekly, updating files and records. Verifying shipments and documentation were completed and signed.
Diamond Contract Services, Inc. - NMB, FL 305-***-****
Administrative Assistant II/ Human Resource - 2006-2009
Preformed clerical duties, HR registration/documentation of all new hires, data entry, medical insurance forms. Ordering supplies for employees, ordering office supplies for varies offices online, cleaning supplies and hazard material, maintaining vehicle registration/ insurance, setting appointments, Biweekly payroll for 200 employees, preparing reports, keeping schedules for cleaners. Calling accounts for collections. Invoicing.
H.O.P.E., Inc. Miami, Florida 305-***-****
Administrative Assistant II/Intake Specialist - 1999 - 2006
Take intake complaints from customers, file with Fl. HR office, check credibility, make the necessary inquiries about discrimination, Fill t forms and follow up on them, close or forward file to appropriate sites.
Multi phone system, scheduling appointments and travel arrangements for the CEO, All clerical duties including, ordering supplies for office, mail sorting and Computer Skills: Ms Word, Ms WP, Ms PP, Ms Excel, etc. Also planning our Annual Luncheon with speaker.
EXTERSHIP 160 HRS
Dr. Christ Ann-Magloire, OBGYN- NMB, Fl (80hrs Externship) 2010
Preformed clerical duties and maintained an efficient and highly organized Medical Records Department. Verified Insurance eligibility, set up appointment with specialists, Check medical record charts (in and out) through the computer system. Maintained confidentiality on Patients files and lab results.
American Health Care, Miami Lakes, Fl (80hrs Externship) 2011
Preformed clerical duties, including HR responsibility, verifying sensitive documentation and keeping records up to date. Accurately applied payments to patient’s accounts. Researched and resolved incorrect payments. Reviewed billing edits and provided insurance providers with corrected information. Provided tenacious follow-up to ensure proper payments were fully collected.
EDUCATION
GED 1980 New York, NY
International Career Institute 1980-1982 New York, NY
National Career Institute 1990-1991 Miami, Fl
Everest Institute -Medical Billing & Coding 2010- 2011 NMB, Fl
Certificates: HIPPA, OSHA
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