customer service

JAMES “BOBBY” SUMLAR III

OBJECTIVE

I am an enthusiastic, dependable, understanding, positive person with good communication & customer service skills, I desire to be hired in a position at a customer focused organization, where my knowledge, skills, abilities & experience can best be utilized to be an asset and benefit to that organization to help them increase business by attracting more customers.

WORK HISTORY & EXPERIENCE

2007- present Sabbatical for Family Management, Self Improvement & Development thru Home study

2003-2006 The Pine Gallery Torrance, CA

Floor-room & Furniture delivery assistant

Answered phones, greeted customers, arranged, decorated & maintained showroom floor

Assisted in the delivery of Custom furniture

Assisted with assembling & installing Custom Built in furniture in customers homes

Drove deliveries to and from production shop

2000- 2004 Club705 Niteclub & Restaurant Hermosa Beach, CA

Head of Security, Club Host

 Helped to maintain the safety & security of customers & staff, interviewed, hired & trained staff

 Personally Greeted up to 500 customers each weekend, resolved customer concerns & conflicts

 Arranged & confirmed Club and Restaurant reservations, Issued VIP cards

 Created & distributed Custom flyers to other places of business to promote Club & Restaurant events

2002-2003 LA Fitness Club Torrance, CA

Sales Counselor

 Greet & meet customers, showed club facilities, signed up new members

 Promoted club thru business to business cross promotions

 Prospected for new customers via phone & distributing flyers to other places of business

2000-2002 Lakeshore Learning Materials Long Beach, CA

Toy tester, Toy order Department Supervisor, Customer order taker

Assembled and Tested childrens toys for safety, quality & performance

Trained & Supervised staff in toy catalog order department during holiday season

Processed incoming catalog phone orders via data entry

Addressed customers concerns & questions regarding catalog orders

1991 - 2000 Realty World South Bay Torrance, CA

Sales Manager

 Managed office operations, Recruited, Interviewed, hired and trained new sales associates

 Represented & negotiated for Buyers & Sellers of Real property

 Created and Implemented training programs, conducted meetings, seminars & workshops

 Reviewed & approved all contracts of sales associates, disbursed commission checks

EDUCATION

 Completed Customer Service Training course February 2009, Weingart Center Association

 Completed Real Estate Sales & Management Training thru Wickman Courses

 1990-1999 Member of Toastmasters International , a Communication Leadership Development program (Delivered speeches, presentations & workshops on effective speaking & communication skills)

 Student of Napoleon Hill’s Home Study course, The Science of Success with PMA

Student of Dale Carnegie’s Principles of Leadership

566 S. San Pedro Street, #621-D • Los Angeles, CA 90013 • ************@*****.*** • 310-***-****

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