Desktop Support
Resume:
James D Moore
********@*****.***
PROFESSIONAL ASSETS
Technical Support
Managed Active Directory groups; setup Outlook for Exchange Sever and configured BlackBerry for network connectivity.
Worked on global Outlook email migration from old server domain to new domain.
Outstanding technical troubleshooting and communication skills.
Able to break down complex information and offer solutions to users at all levels of Management.
Ability to convey information in a non technical format and I have been recognized for my contributions towards technical improvements, organizational efficiency, and excellent customer service skills.
Keen analytical and technical skills to identify and resolve challenging problems.
Establish and maintain positive relationships with high-profile accounts, managers, and colleagues.
CERTIFICATIONS
Career Blazers Technologies, A+ Desktop Support Technician
Novell Certified Network Admin 4x and 5x Course
Desktop Support Technician Certificate
Comp-Tia A+ Certified
MCTS
TECHNICAL EXPERIENCE
Windows 2003 Server, Windows Exchange Server 2003, Blackberry Administration
Cisco VPN, PBX administration, Avaya telephone systems, Adobe Illustrator, Photoshop, PageMaker 7.0
Microsoft Office 2000, 2003, 2007, Lotus Notes Rx, Outlook, TCP/IP DHCP, DNS POP 3 SMTP
Ghost/Disk Imaging Software, Video Conference setup, New User training, Novell Console One
Novell Netware 5x, Zen works, Netware Services
PROFESSIONAL EXPERIENCE
UNITED STAFFING SYSTEMS, New York, NY May 2008 – Jan - 2009
2nd Level Support Network Administrator
Provided network technical support and was involved in the day to day operation of the IT infrastructure.
Solved Outlook issues; created User Accounts on PBX; Configured network printers with Static IP as well as configuring Active Directory accounts.
Managed Active Directory groups; setup Outlook for Exchange Sever and configured BlackBerry for network connectivity. Configured new computers for Video Conferencing and network connections.
Traveled to several other sites to maintain network connectivity and to meet with vendors and purchase computer supplies, and maintained hardware and software inventory
BURBERRY LTD., New York, NY Dec 2007 – May 2008
2nd Level Support Network Administrator, Contract
Worked on global Outlook email migration from old server domain to new domain.
Migrated users to new groups and configured users profiles on local machine.
Worked on network connectivity issues on desktops and configured users to different VLAN.
Added user profiles on local desktops after ghosting new machines for store shipping and receiving as well as Wyse terminals for store personal.
Configured users for AS400 and added IP addressing; configured wireless connectivity for remote users; configured BlackBerry for executives, and setup video conferencing and webcasts shortcuts.
MORGAN STANLEY COMPANY, New York, NY May 2007 – Dec 2007
2nd Level Support, Trading Floor Support Contract
Troubleshot and resolved critical Market Data related problems with Open Bloomberg, Reuters Plus, Bridge and other Market Data related applications, IPC turrets
Configured all Trader desktops, which included Bloomberg, Reuters, Thompson One and Fact-set, and NASDAC applications.
Configured network printers with Static IP as well as configuring Active Directory accounts.
Setup Outlook for Exchange Server and configured Blackberry’s for network connectivity.
Configured video conference room; setup new computers for the trading floor and configured them for the network.
EVANGELICAL LUTHERAN CHURCH OF AMERICA, Chicago, IL Jan 2006 – Dec 2007
3rd Level Support, Network Administration
Configured and supported PDA's with a specialty in Treo's and BlackBerry.
Installed imaging laptops and desktops through Windows XP and configured for network connectivity.
Performed as lead technician; trained users on how use various tools when upgrading the operating system and applications.
Coordinated all moves, adds, and changes for personnel, setup new users as well as created user accounts and shares.
RR DONNELLEY & SONS, Chicago, IL Jul 2005 – Oct 2005
2nd Level Support, Consultant
Configured BlackBerry to desktop as well as training users on the device.
Resolved desktop issues for hardware and software in proprietary software.
Upgraded Notes client from R4 to R5.
Reimaged desktops and laptops as needed.
Created user accounts and setup Macs and Windows desktops for network connectivity.
Worked with Novell system to manage account profiles
NORTHERN TRUST BANK, Chicago, IL 2004 – 2005
3rd Level Support Consultant (Part-time)
Blackberry Server Administration, adding and removing users to the server.
Configured and installed software, maintained database with all user info for troubleshooting purposes.
Performed as liaison between wireless vendors; ordered devices, solved problems with synchronizing to Lotus Notes; troubleshot all issues related to data and voice transmission to devices domestically and internationally.
Trained users with new technologies in the operation and support of all devices.
Performed as a Windows XP local administrator for changes in the operating system.
PHILIPS ADVANCE, New York, NY Feb 2004 – May 2005
Desktop Support Consultant
Responsible for the set up of PDA’s including BlackBerry, Palm Pilot and IPAQ’s.
Configured devices and allowed them to synchronize with Lotus Notes and Outlook.
Resolved desktop support issues using remote ware; solved VON and VRAS issues.
Configured desktops for network connectivity, as well as user management.
Deleted workstations and users in Active Directory in Windows 2000, Windows NT, and resolved Lotus Notes issues and monitored tickets using HP Open view.
SONY MUSIC ENTERTRAINMENT, New York, NY 1999 – Jan 2004
Associate Director, Desktop Support LAN Administrator
Frequently traveled to install and maintain the network infrastructure by ordering WAN & LAN equipment.
Performed network administration Using NetWare 5.0, Zen Works 2.0.
Configured and maintained Microsoft Windows 2000 and XP workstations.
Configured User Blackberry’s, Palm Pilot’s and Treo’s.
Managed the deployment of all new hardware, software, and printers.
Coordinated the swift resolution of all desktop, LAN, and WAN issues
Managed site upgrades from Windows 95 workstations to Windows 2000 and the implementation of Zen Works and Netware 5x.
Implemented conversion from Token Ring to an Ethernet environment
EDUCATION
Center for Media Arts, New York, NY Associate Degree
Art Student League New York, NY
New York City Technical College, Brooklyn, NY
ADDITIONAL TRAINING
Novell Zen Works Training
Micro train Technologies, Chicago, MCSA MCTP
CCNA Pending
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