Customer Service Management

CHRISTOPHER HAN

914-***-**** **********@*****.***

** ****** ***, *** **, Hoboken, NJ 07030

RETIREMENT ANALYST

Strategic, analytical and solutions-driven Retirement Plan expert with exemplary track record of progressive responsibility in diverse environments spanning the retirement plan industry. Demonstrated skills in counseling and educating clients in evaluation and assessment of investment options, contribution plans, product/service advisement and effective client portfolio management. Highly disciplined, resourceful and respected team leader with the exceptional capacity to multitask in a fast-paced environment while managing complex priorities and inspiring confidence at all levels. Profile Summary

AREAS OF EXPERTISE

Strategic Planning • Investment Consulting • Business Plans • Change Management • Process Improvement • Negotiations

Financial Analysis, Consulting & Management • Customer Service • Project Management • Communication

Data Analysis & Reporting • Cross-functional Relationships • Client Relationship Management & Retention • Training & Development

WORK EXPERIENCE

Morgan Stanley Smith Barney, (Jersey City, NJ) 2010-Present

Global financial services firm managing 1.6 trillion in client assets, providing products & services to a variety of clients.

Retirement Analyst

Provided leadership expertise and services for special projects while effectively managing working relationships with employees at different levels. Lead administration of client portfolios while communication and maintaining confidentiality of highly sensitive client data. Consistent improvement of daily production and workflow in evaluating information-processing systems and developing new systems specifications.

• Researched various internal and external databases to run specific qualified plan data reports for ad hoc projects as needed using MS Access/Excel Databases.

• Consistently updated MS Access and Excel databases with new qualified plan data in order to ensure up-to-date plan information.

• Constant interaction with internal departments, outside vendors, and plan consultants in order to correct any ad hoc project discrepancies.

• Processed withdrawal and mutual fund allocation requests from internal departments and branch offices in a timely, efficient manner.

• Coordinated efforts to bring the firm into 408(b)2 compliance by creating the process of the “Fee and Revenue” report in order to educate plan sponsors on the fees and revenue made by the firm.

AEGON USA, (Harrison, NY) 2008-12/2009

AEGON Diversified is a financial investment/record keeping firm with ~1000 employees specializing in corporate retirement plans.

Retirement Planning Analyst

Managed employer sponsored retirement plans for top healthcare providers in tri-state area including 401(k), 403(b), 457(b), IRA, and Defined Benefit products. Administered client mutual fund portfolios through asset allocations, fund transfers, trade clearance and fund confirmations. Asset retention though education and advisement to clients on product/investment alternatives. Provided superb clients portfolio management, guiding towards most suitable investment strategies and yielding greatest potential ROI.

• Championed efforts retaining $1.5M of intended outgoing client rollover funds in directing them towards internal company products such as Traditional and Roth IRAs.

• Successfully gathered $5M of outside assets from prior financial institutions of current clients and reallocating assets through integrating into current retirement portfolios.

• Effectively handled $10M retirement account portfolios and preparing investment analysis for clients.

• Successfully guided clients through IRA rollover process ensuring smooth integration from multiple financial platforms.

Merrill Lynch, (Internship, Private Wealth Management) 5/2008-9/2008

• Conducted detailed research and data analysis on fund performance and history; assisted with sales lead generation for monthly investment seminars through networking, events management and prospecting accredited investors.

EDUCATION & PROFESSIONAL DEVELOPMENT

BS, Business Management, Plattsburgh State University, NY, Minors: Finance, Accounting.

Series 6 License – FINRA • Training: Pension & Investment Fundamentals •Proficient in MS Excel (Pivot Tables, Vlookup)

Defined Contribution Plans: IRAs. 401(K), 403(B), 457(B) Fluent: Korean

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