Customer Service Administrative Assistant
Resume:
Melbae T. Abernathy
Durham, NC 27712
***************@*****.***
Objective
Seeking a position that will better utilize my skills and abilities.
Skills
MS OFFICE LOTUS 123 TYPING 55 WPM TEN-KEY
WORDPERFECT LOTUS NOTES INTERNET
Experience
11/10 – Present The Right Company
Durham, NC
Owner
Duties: Client AT&T
Deliver exceptional sales support and service via on-line chat for individual customers.
Average 3 concurrent chats at a time. Answer chats within 10 seconds. Create custom fit solutions that meet the specific needs of the customer. Deliver at least 1.30 sales per hour (OPLH). Sustain CSAT and quality scores of 90% or better.
07/04 – 05/11 North Carolina Department of Transportation
Durham, NC
Processing Assistant III
Duties: Complete and/or approve over 450 annual Requisitions for necessary supplies from private vendors and the Equipment Depot for District, Durham, Granville and Person County Offices. Monitor spending, payment of invoices, and close approximately 300 Purchase Orders annually by operating the Mainframe (NCDOT) applications on the computer. This includes compiling vendors’ data, prices (selecting the least expensive product to meet the need), entering the requisition/purchase order contract, tracking the requisition/purchase order and confirming product(s)/service was received satisfactorily. This position also does requisitions and handles purchase orders (including the payment of invoices) for Division and District wide Purchase Order Contracts (Example: Grade and Pave, Resurfacing, Tree Trimming, etc.). Troubleshooting and correcting requisitioning and invoicing problems for Durham, Granville and Person Counties support staff (3 - Office Assistant III and 2 - Processing Assistant II). Also, this position works closely with the County Maintenance Engineers to aid in their inventory and non-inventory purchase needs. Material Received Reports for all District Two offices, including Durham, Granville and Person Counties, are approved by this position and submitted to Fiscal for payment. This position also verifies quantities, prices (Unit and Total), completes, as well as approves, all invoices for Asphalt (Including CRS-2), propane gas (For heating buildings), salt, solid waste containers pick up, pipe and mowing, as well as specialty items (1 time delivery), for all three counties and District Two office. This position also processes and approves all credits for invoices.
04/02 – 06/04 Officeteam/NC School of Science and Mathematics
Durham, NC
Administrative Assistant
Duties: Reporting to Director & Assistant Director of Plant Facilities. Providing administrative and clerical support for the department, obtaining appropriate documentation for purchases and construction projects. Ensuring that the documentation is complete and properly coded for the Business Office. Responsible for the mail and distribution to proper departments, necessary purchases for each department, timesheets, contacting vendors to get quotes on upcoming projects, keeping track of budget for each department for spending purposes, filing and general office duties.
01 / 02 – 04/02 Officeteam/PhyAmerica
Durham, NC
Data Analyst
Duties: Inputting data form Hospital’s Emergency Log and then generating reports from the data to determine how long it takes a patient to go through the process from check in to check out. Also determining other factors that the hospital wanted to capture i.e. age of patients, illness, death etc.
03/00 – 01/02 Swifty Serve Corporation
Durham, NC
Licensing & Permits Clerk
Duties: Process, sort distribute, classify by urgency all incoming mail. Process alcohol compliance notifications; maintain an accurate record of all violations by store location; Keep the Licensing Manager well informed of all violations/warnings on a weekly basis. Reconcile original license notification memos. File management: Maintain all store files to ensure all licensing information can be accessed quickly. Ensure Georgia council receives all license copies in a timely manner. Maintain Georgia compliance reports, act as liaison between the licensing agent, licensing manager, and Georgia retained council to ensure all Georgia store are compliant. Distribute all licenses to stores using procedures outlined by the Licensing Manager. Research licensing/permit requirements for new acquisitions. Notarize documents and other duties and special projects as assigned.
Swifty Serve Corporation
Durham, NC
Human Resource Assistant
Duties: Terminations, Checking the Rehire status of an employee wanted to come back to work for the company Verifications of employments, background checks using info software, unemployment claims, entering new employees into the system. Investigating returned payroll checks. Assisting the VP of Human Resources in various projects as needed.
04/99 – 02/00 Officeteam/ECS Ltd.
Raleigh, NC
Administrative Assistant
Duties: Worked with an Engineering Company as an Administrative Assistant for the Geotechnical Manager and his group. Typing reports and letters, faxing, mailing, filing, and relieving the receptionist on lunch. Also assisting Vice President with whatever correspondence or letters that needs to be done.
01/99 – 04/99 Manpower/Queen Carpet
Valdosta, GA
Office Assistant
Duties: This Company merged with Shaw Industries. I converted all of their files from WordPerfect and Quattro Pro to Lotus 123 and WordPro. I also set-up an employee database in Approach. I was responsible for filing, typing memos, phones, and other general office duties.
07/98 - 01/99 Manpower/Joseph Foodservice, Inc.
Valdosta, GA
Customer Service Rep
Duties: Handling several overseas military accounts. Processing their food orders. Sending confirmations to the customer to insure that the order was entered correctly. Handing any questions or concerns that the customer may have. Typing up vet applications for the customer order. Running Labels for the Order for the warehouse. Invoicing customer’s order. Typing up Shipping documents for the order and sending final order status to the customer.
03/98 - 06/98 Vanstar Corporation
Atlanta, GA
Customer Service
Duties: Taking calls for national clients who are having trouble with their computers, printers, modems, and similar hardware. Taking down the problem entering it into system to route to the proper branch to get problem corrected.
01/97 - 11/97 BellSouth
Atlanta, GA
Maintenance Administrator
Duties: Working in the Small Business Repair Department taking inbound calls from customers having trouble with their phone lines or phone features. Testing customer phone lines to find out if is a central office problem or if a tech needs to be dispatched out or if I could correct problem over the phone.
Education
06 – Present Strayer University
Cary, NC
Master of Business Administration
Concentration: Acquisition
06/04 – 06/06 Strayer University
Cary, NC
Major: Business Administration
BBA
08/85 - 05/89 Morris Brown College
Atlanta, GA
Major: Business Administration
Contact this candidate