Customer Service High School

Rozana Iwais

**** ************ ******* ** *****

216-***-****

**********@*******.***

Objective To always be challenged and overcome any adversity that may be present in my work area.

Profile

Ability to direct complex projects from concept to fully operational status.

Goal-oriented individual with strong leadership capabilities.

Organized, highly motivated, and detail-directed problem solver.

Proven ability to work individually or as a team player.

Relevant Experience & Accomplishments

Employment

Amtrust North America (2006-2010)

warranty administration/insurance

Customer Service Rep/Team lead

Outstanding customer service skills

Excellent communication skills

The ability to adapt to new challenges and concepts

Working as a team player or an individual

Training new representatives

Ability to multi-task

Job description

* Filing claims on appliances, electronics and tools

* Answering inbound calls (approx 80 calls or more a day)

* Making outbound calls if needed

* Proccessing claims (returns/replacements/repairs)

* Adjudicating claims,making sure all terms and conditions of warranty are followed

* Locating service centers for customer with large tools, appliances or electronics

* Following up on service calls for customer with large tools and appliances

* Speaking directly with customers as well as dealers

* Processing batch reports

* ECT...

Miscellaneous Metro Hospital, Volunteering in the Endoscopy center 2002-2004

Lincoln Junior, Tutoring middle school students in Math and English 2000-2003

Lincoln West High School, Class President/coordinator of the Senior Class

Honors & Awards Outstanding Customer Service

Customer appreciation

Perfect attendance rewards

Education High School Diploma- Lincoln- West High School

Cuyahoga Community College: August 2005-2007

References available upon request

Contact this candidate