Customer Service Training

Elizabeth T. Coy

**** ****** **********, ** ***** 469-***-****

***.***@*****.***

OBJECTIVE:

Seeking the opportunity to leverage my achievements, skills, talents, and education to add value to your company and gain professional experience in the work force.

SUMMARY OF QUALIFICATIONS:

• Over six years of customer service and guest hospitality

• Skilled in peer mentoring and confident in working with individuals at all ages and levels

• Self-motivated, organized, and a versatile communicator with a positive attitude and diligent work ethic

• Experience with office environment and duties

• Strong ability and eagerness to relate and communicate at an interpersonal level

• Proficient in Microsoft Word, PowerPoint, Excel, Outlook, and Finale, 70 WPM

EDUCATION:

• Masters in Family Therapy Present

Texas Woman’s University Denton, TX

• Bachelor of Arts in Music/ Minor in Psychology August 2010

University of North Texas Denton, TX

PROFESSIONAL SKILLS:

• Office Experience/Training

o Trained multiple individuals in restaurant environment on how to successfully perform delegated tasks, and assessed needs and performance deficiencies through additional training

o Answer phones and direct multi-line calls to recruiters, handle government documents such as I9/W4 forms

o Work with clients to acquire proper information and enter all information into company database

• Counseling/ Motivation

o Successfully mediated and encouraged resolutions among college students involved in destructive behavior, leading to an increase of the use of peer mediation

o Mentored students ensuring their success in school, work, and social environments

o Provided guidance for students to make appropriate decisions for a successful lifestyle

• Performance

o Experienced in professional musical performances at public events, private auditions, and a variety of ensembles

o I was requested to return to select group of skilled performers for highly-attended special liturgical events during Christmas and Easter Services attended by hundreds of parishioners

o Attained advanced level skills in piano, flute, and vocal performance; graduated from elite UNT College of Music

EMPLOYMENT AND VOLUNTEER HISTORY:

• Robbins Brothers Inc. ( Full Time Customer Experience Representative) March 2011- present

• Robert Half International- Part Time Receptionist October 2010- March 2011

• Cheerleading Company – Filing Clerk September 2010 (Completed temp job)

• Chili’s Bar and Grill- Waitress, Hostess, Trainer May 2005- December 2009

• Super Target- Team Cashier May 2004- January 2005

• Campisi’s Restaurant- Waitress, Hostess May 2003- December 2003

• All Saints Catholic Church voluntary musician December 2006- Present

• UNT International Week Volunteer August 2008- November 2008

• UNT Selected Emerald Eagle Scholar Mentor August 2008- May 2009

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