Customer Service Sales
Resume:
HUY HUYNH
**** ****** *** *** ****, CA *****
***********@*****.***
OBJECTIVE To seek a position as a Customer Service Representative.
EDUCATION B.S. in Electronic Computer Technology, 2006
Minor: Business Management
San Jose State University, San Jose, CA
SKILLS Software: Auto CAD, Database Management, Acrobat Reader, Excel, Access, Power Point Word, Outlook 2003, Dream Weaver, City of San Jose’s Financial Management System.
Customer Service: 7 years of Customer Services experience, 5 years in retail sales, Effective time management skills, proven abilities to execute multiple tasks simultaneously.
EXPERIENCE
Finance Department, City of San Jose, CA 02/11- 10/11
Treasury Associate/Lead Cash Coordinator
• Batch posting of invoices throughout the day with critical cut point each morning.
• Apply customer payments from various sources: wire, lockbox check, credit card. Obtain the related remittance notices from customers.
• Create Credit Memos corresponding to deductions taken on payments. Requires research to obtain the necessary support documents. File chargeback’s with customers.
• Reports related to invoices and payments are prepared weekly and monthly.
IKEA, East Palo Alto, CA, 01/10-12/10
Cash Office Coordinator/Customer Services Specialist
• Assessed employee problems and made referrals to appropriate treatment.
• Assist the office in daily administrative duties such as explain Ikea’s policies and resolve problems /complaints; answer routine questions and inquiries in person and telephone.
• Run errands and respond to additional tasks in a quick and efficient manner. Coordinate all the cashiers and monitor breaks and lunches for all cashiers.
• Assist Interior Design Department in creating banners, slogans, and signs for IKEA.
Banana Republic, San Jose, CA, 07/08-12/09
Sales Associate/Shift Leader
• Exemplify the highest level of customer service standards while providing a friendly and welcoming environment to all customers.
• Assist customers with any special services, including: special packaging and gift-wrapping, checking the inventory and locating merchandise, charge sends, and special orders.
• Accurately and efficiently process sales transactions through the POS retail operating system and maintain accurate register and inventory records.
• Acts as an Assistant Manager in resolving/authorizing difficult returns, sales, and customer service issues.
Macy’s Men, San Jose, CA, 01/07-6/08
Sales Marketing Representatives
• Designed and taught training program for new sales staff. Promote products to customer through advertising.
• Provide excellent customer service while making sales goal. Increased company sales 20% through retail positioning.
• Trained employee in developing and maintaining good customer relations, and how to effectively negotiate and resolve customer service problems.
• Assist manager in creating daily and weekly work schedule.
Hollywood Video, San Jose, CA, 02/04-09/06
Customer Service Representative
• Performed clerical and administrative duties such as support the manager in recruitment function through performance of various tasks as preparing job flyers, screening applications, organizing interviews, and contacting applicants.
• Assist in designing and implementing a multi-purpose orientation for newly hired employees.
• Maximize staff effectiveness and morale by assigning tasks related to their interests and promoting teamwork over competitiveness.
REFERENCES Available upon request
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