Customer Service Manager

Reynold M. Dorman

*********@*****.***

702-***-****

EMPLOYMENT HISTORY:

Frias Transportation Management

Parts and Material Clerk

April 2011- July 2011

I processed receipts of received parts and materials.

I processed work orders in Dossier in order for Frias Transportation technicians to begin work on Las Vegas taxi cabs.

I inventoried automotive parts and material to make sure inventory is accurate and up to date, and also restocked automotive parts and materials on shelves.

I provided top notch customer service to vendors and company personnel.

I’m highly proficient in using programs such as Dossier, Microsoft Outllook, and Microsoft Excel.

I ordered parts and material by utilizing the companies program Dossier.

I loaded and unloaded parts and material for delivery and when receiving.

Aerotek Staffing

San Diego Port Authority

Material Handler

April 2009- August 2009 (Contract company for GDLS)

I received and stored materials in a warehouse or storage facility in an organized manner and convenient location for removal when needed. I retrieved stored material when requested; transport it to the requester, and returned material to storage as required. I operated hand and power equipment, including forklift (CERTIFIED), for material handling.

I developed and maintained effective warehouse storage practices that promote efficient storage, identification and retrieval.

I maintained warehouse and shipping records and may use automated warehouse management system.

I logged all incoming and outgoing items in by using various Excel spreadsheets and databases daily. I maintained inventory in the database.

I maintained all inventory items used in the repair, maintenance and production of material and products.

I was responsible for all shipping and receiving duties associated with equipment that come in for service as well as shipping new production orders.

I prepared and counted parts for kits needed for service or production assemblies and send kits to vendors. I prepared weekly/bi-weekly inventory reports and provide a list of parts needed to be ordered to maintain minimum stock levels.

United States Navy/Helo Anti Submarine Squadron

Program Manager/ Hazardous Material Manager

July 2002- March 2009

I purchased hazardous material for the maintenance of government property. I operated forklift to move material.

I provided customer service to military personnel by effectively communicating procedures to properly use and maintain tools. I audited and evaluated workshops on hazardous materials safety and procedures.

I trained military personnel on hazardous material and safety.

I kept precise and accurate inventory of government property.

I organized and maintained the filing system of purchased orders, and inventory logs.

I operated fax and copy machine to order maintenance equipment and distribute materials to personnel.

I created inventory sheets by utilizing the tools of Microsoft Office.

I provided to outstanding security as part of my duties to the United States Navy.

TELECOMMUNICATIONS CONNECT

Cable Installation Technician

August 2000- June 2002

I provided top notch quality customer service to clients by ensuring quality installation is provided and that their cable system is operating effectively.

I installed, maintained and upgraded cable systems.

I performed repair work and respond to service problems at clients home.

I provided light troubleshooting work when customers have minor problems with their cable units.

I was responsible for servicing feeder lines, which connect the main cable to small groups of homes, and drop lines, which are the direct cable lines to a client’s home.

EVERGREEN EAGLE CARGO COMPANY

Ramp Agent

October 1998- August 2000

I was responsible for marshalling aircraft in the gate, loading, unloading and sorting freight and baggage’s, servicing aircraft lavatories and potable water, and pushback plane from the gate.

I maintained safety and security of the ramp at all times.

I monitored customer safety during boarding and departing, and assisting customers in a friendly and courteous manner.

I marshaled aircraft on the ramp (includes directing, assisting and parking all arriving, departing and towed aircraft). I transfer baggage to all airlines.

I observed safe ground handling procedures and maintenance of ground handling equipment, including the performance of equipment checks.

I complied with all safety procedures and Station Policies.

I provided superior customer service by being courteous, prompt, and accurately and carefully handling customer baggage, and airfreight.

I assisted in ramp set-up and storage of equipment and baggage.

I communicated with Operations, Flight Crew personnel and other ground personnel.

I followed miscellaneous duties as assigned by Supervisor and Manager.

BAILEY AND BAILEY LAW OFFICE

Administrative Assistant

Mar 1997- Aug 1998

I provided administrative assistance to the legal team.

I answered incoming phone calls via multi-line telephone system, took accurate messages and routed calls.

I greeted all scheduled clients and visitors. I coordinated all appointments with attorneys.

I organized and maintained filing system and operated fax machine, and copy machines.

I composed and typed labels and memorandums. I handled emails and correspondences. I proofread documents and contracts to ensure accuracy.

I picked up and delivered papers to and from courthouse.

EDUCATION:

ITT Technical Institute-North Las Vegas, NV-Current

Computer Electronics Engineer Technology, BS

Hazardous Material Program Manager-San Diego, CA-May 2004

Katherine Gibbs University-New York, NY-June 2001

Visual Communications-AAS

August Martin High School- New York, NY-June 1998

High School Diploma

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