Executive Assistant/Customer Service/Virtual Assistant

OBJECTIVE

To obtain a telecommuting position within a dynamic, innovative company that will enable me to use my extensive experience.

KEY SKILLS

Data Entry

Explorer/Firefox/Chrome

Internet/Email

Writing/Editing/Proofreading

QuickBooks Pro/Online

Adobe Acrobat

LivePerson

DaaS

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Skype

WORK HISTORY

Picaboo Corporation – Menlo Park, CA 08/2011 – 01/2012

Customer Care Specialist (Seasonal)

Assisted customers with proprietary software, e.g., reviewed customer files and provided support/advice to improve and correct projects.

Located, rebuilt and sent projects to customers via YouSendIt

Handled multiple live chats simultaneously during peak times

Communicated with both customers and management efficiently and effectively when problems/issues would arise

CDDVD Now! – Castro Valley, CA 03/2005 – 10/2008

Director of Administration

Copywriting and placement of newspaper and electronic media advertising

Researched, co-wrote, proofread and edited contract book for musicians

Proofread and edited website content on an ongoing basis

Internet Research – search for prospective clients

Accounts Payable, Accounts Receivable; performed monthly bank reconciliations and month-end procedures in QuickBooks

First point of contact for customers; resolve issues/problems/complaints that occurred

Maintained client and vendor databases

Managed relationships with key vendors; purchased for all job components

PRANDI Property Management – San Rafael, CA 04/2000 – 02/2005

Executive Assistant/Bookkeeper

Reported to President, assisted with all phases of property and trust management.

Managed relationships with over 150 property owners

Established and maintained trust accounts with average daily balances in excess of $500,000

Oversaw Accounts Payable and Accounts Receivable; performed monthly bank reconciliations with 100% accuracy

Created and issued monthly owner statements and disbursed funds

Created and maintained Office/Bookkeeping Procedure Manual

PRANDI Property Management – San Rafael, CA 08/1997 – 4/2000

Assistant Property Manager

Reported to President and Property Managers, assisting with management of 175+ units of residential property (single family homes and multiple unit buildings)

Execute verbal and written correspondence with owners, vendors and tenants

Oversaw and coordinated maintenance with outside vendors

Oversaw timely turnover of vacant units and performed detailed move-in/move-out inspections

Prepared leases and related contractual material

Copywriting and placement of newspaper and electronic media advertising

BayGroup International – Larkspur, CA 08/1994 – 7/1997

Executive Assistant

Sales and Marketing support for three Sales Vice Presidents

Primary point of contact for their clients, including Hewlett-Packard, AT&T and Sun Microsystems

Maintained client database, executing correspondence, proposals and contractual material as needed

Responsible for tracking signed contracts, coordinating the shipment of materials, trainer assignments, and all other phases of contract until completion

Managed target marketing projects related to specific clients

Copywriting and design of PowerPoint sales presentations

EDUCATION

1999 – 2003 Dominican University of California, San Rafael, CA

Bachelor of Arts, English Literature with a Writing Emphasis

REFERENCES

Available upon request

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