Customer Service Medical
Resume:
Mechelle Woodby
**** ***** ***** ***** *** ***
Memphis TN 38115
**************@**********.***
Profile
Seeking a position in the capacity of Call Center Representative within a general business environment, bringing the following experience, skills, and attributes:
Extensive experience working with the general public, educational, and medical office settings.
Interface well with others at all levels including patrons, patients, professionals, children, and students.
A caring and hardworking individual with excellent interpersonal communication, customer service, and office support skills.
Education
2005- Present
Bachelor of Arts and Science / Social Work / GPA 2.7
University of Memphis, Memphis TN
Special Skills
Basic Internet skills, MS Word, Excel & PowerPoint; Windows 98; Adobe Photoshop; JavaScript; Vista; and 40 WPM
Work Experience
September 2010- April 2012
Varangon Academy (Residential Treatment Facility) Medical Record Specialist &Receptionist
• Schedule doctor appointments, and maintain and update appointment calendars for property maintenance and various other events.
• Prepare and submit admission packets to DCS workers for consent, either electronically or by paper.
• Responsible for filing and maintaining records on residents and employees as required by licensure and state broad.
• Submit weekly reports to each department on chart deficiencies.
• Keep a current record on all residents’ whereabouts and availability for monthly invoicing.
• Maintain accurate, detailed reports and records from weekly, monthly and quarterly meetings.
• Perform background checks & employment verification and schedule finger printing and drug screening appointments for new hires.
• Answer phones transfer to correct department, greet visitors or guests, fax/copy/type documents, sort mail, add postage to outgoing mail, and create forms.
February 2010- September 2010
Regional Adjustment Bureau – Bill Collector
• Make and retrieve calls to collect on a past due account.
• Secure payment arrangements until balance is paid in full or until debtor takes settlement.
• Process check and debit card payments.
August 2009- December 2009 - YMCA/Y-CAP- Program Assistance
August 2008- May 2009 YMCA/Y-CAP – Internship
• Supervise a group of young gentleman between the ages of 10 and 14.
• Conducted home and teacher visits to identify areas of concerns for youth.
• Maintain youth records, referrals, monthly orders, and weekly reports.
• Interview parents and process intake paperwork for new admissions.
• Prepare value lessons weekly and assist with homework.
Jan 2008-June 2009
University of Memphis/ Student Helpdesk Consultant
• Handle large volume of phone calls from students/faculty/or staff members from all colleges in Tennessee in need of technical support.
• Submit ticket for each call and gather all information needed to better serve client.
• Resolve call with trouble shooting techniques, if unable to resolve a ticket will be set for another technician to respond.
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