Customer Service Manager

Lori A. Wright

**** **** ******, *********, ** **550

Phone: 925-***-**** • Email: ***********@*******.***

SUMMARY OF QUALIFICATIONS:

• Exceptional Customer Service Professional with over 10 years experience

• Extensive interaction with sales, marketing, inventory management, shipping, accounting, manufacturing, distribution, and human resources

• Industry experience includes education, computer chip/hardware, and consumer products

• Software: Microsoft Office (Word, Excel, PowerPoint), Quicken

EXPERIENCE:

OSLS Elementary School, Livermore, CA 2007 – Present

School Aide

• Chaperoning field trips and extensive educational trips/camps for groups of children K-8th

• Serving lunches and maintaining order in cafeteria

• Assisting teachers within the classrooms and coordinating the elementary reading program

The Elaborate Equine, Livermore, CA 2004 – 2007

Owner

• Responsible for all aspects of running a successful product distribution business

• Applying for all appropriate business and tax licenses necessary

• Managing supply and demand including processing orders, inventory management, and communicating with suppliers

• Performing all tax and bookkeeping tasks

• Building ongoing relationships with customers nationwide by providing a high level of customer service

• Organizing trade show showcasing of business and staffing booth

Elantec Semiconductor, Milpitas, CA 1993 – 1998

Customer Service Manager

• Managing the customer service department for U.S. Sales, as well as international offices in Europe, Mexico, and Asia

• Overseeing all order entry and order management personnel servicing direct customers, government contractors, and distribution chain

• Expediting and priority management for any issues that arose

• Maintaining inventory levels to keep in balance with orders

• Addressing personnel issues such as interviewing, training, evaluating, coaching, and disciplining

Analog Devices, Inc., Campbell, CA 1990 – 1992

Customer Service Manager

• Managing the daily operations of an 11 person customer service department responsible for all order entry, customer service, and sales support for Northern California accounts

• Supporting local sales team

• Assisting with special customer needs

• Addressing personnel issues such as interviewing, training, evaluating, coaching, and disciplining

EDUCATION:

De Anza College, Cupertino, CA 1990

Completed coursework towards an Associates Degree

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