Customer Service Medical
Resume:
Debra D. Jolly
Decatur Georgia 30034
404-***-**** ______ *******@***.***
SUMMARY
Detail-oriented and quality focused medical biller with over ten years experience in the healthcare field. Hard working individual known for dependability and promptness, dedicated to maintaining strict patient confidentiality. Able to meet strict deadlines under high pressure and proven strengths in meeting goals through excellent customer service, motivational, and communication skills. Hands-on experience with:
ICD-9 Coding Medical Terminology Microsoft Word
CMS 1500 Medical Insurance CPT-HCPCS
UBO4 Online Claim Submission HIPPA
PROFESSIONAL EXPERIENCE
Pediatric Services of America, Inc., Norcross, GA 1999-2010
Reimbursement Biller
• Prepared and submitted all claims, with appropriate documentation, to ensure that all required data on the claim form was according to payer guidelines.
• Reviewed for accuracy, approved and released all charges related to new billing and unbilled revenue which resulted in making quarterly goals of 5-7 million dollars.
• Identified and processed any secondary claims, and reprinted claims for re-submission when needed. Entered correct or missing data on denied claims and documented all accounts.
• Mailed or transmitted claims promptly and within established claims filing limits.
• Researched and follow up to problems related to claims and worked daily rejection report.
McKesson General Medical, Suwannee, GA 1996-1999
Material Handler/Receiver
• Evaluated high volume of medical inventory, inspected merchandise for damage and authorized final invoices
• Issued reports to management regarding decision-making process.
Bridgebuilder, Inc., Hapeville, GA 1995-1996
Home Health Aide
• Assisted elderly and specially challenged patients by preparing meals, bath, and daily vital check.
EDUCATION
Medical Business Technology
Asher School of Business, Norcross, GA
Medical Assisting
Atlanta Technical College, Atlanta, GA
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