Customer Service Sales

Valisha Wicker

*** ****** ******

212-***-****

**********@*****.***

Objective: To land an entry-level position where I can learn and have room for promotion.

Experience:

**/****-*******

Sears.

-Processing shipments

-Sorting garments to be stocked

-Locating merchandise for sale

NY Animal Care and Control.

-Excel entry of monthly expenses

-Front desk reception, greeting visitors

-Answered phones,taking messages for executive staff

-Typed H.R documents

-Handled billing discrepencies

-Monitored Outlook messages

-Organized filing system

-Handled faxes,e-scanning,e-mails and photo copies

08/2006-11/2007

Customer Service Representative

-Answered incoming calls from Humana members

-Processed credit/debit payments

-Answered inquiries regarding insurance plan

-Handled irrate customers providing quality customer service

-Entered pharmacy overrides

-Lead a team of 20 reps helping them with computer navigation

-Handled escalated calls

11/2003-3/2004

King Tele-services

Telephone Sales Rep

-Upgraded existing Verizon customers service

-Calculated daily sales logging

-Set up Direct T.V service

07/2000-1/2005

Marketing Inc.

Interviewer

-Interviewed business executives about various IT solutions

-Interview doctors on various product recomendations

-Interviewed consumers for their opinions on various products and services

-Prepared packages for shipment

-Labeling packages for product testing

Education:

6/2008-6/2010

Borough of Manhattan Community College

Associates Degree Office Automation

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