Customer Service Assistant
Resume:
Keith Worrall
Apt ****
Ft Worth, Texas 76112
*************@*****.***
Objective
I am an eager go getter with excellent oral and written communication skills.I have extensive customer service and case management experience working with a developmentally disabled population. I am looking for new and challenging tasks which would allow me to be an asset to the company I work for. I am adaptable, and a quick learner.
Work Experience
Restorative Nurses Aide II
8/2009- 6/2010 Legends of Euless, Euless, Texas
Provided rehabilitative care to patients in a long term care facility in accordance with approved rehabilitation care plans.
Led sittercise exercise groups for residents.
On-call scheduling and staffing.
Liason between facilities therapy department, and nursing staff.
Team Lead
2/2008-6/2009 Target Corporation, Grand Prairie, Texas
Work in Logistics Department.
Responsible for replenishment of store merchandise through system of autofill pulls, and backstock.
Supervise a crew of five to ensure daily workload is completed according to department timelines.
Draft and administer corrective action as necessary, according to company guidelines.
Conduct initial interviews for Logistic department applicants.
Collector
10/2005 - 10/2007 Americredit Financial Services, Arlington, Texas,
I worked both front end and back end collections. Contacting account holders past due on car loans, and negotiating with them to bring loan current.
Shift Lead
9/2003 - 2/2004 Hollywood Entertainment, San Diego, California,
Supervised Customer Service Representatives, completed daily closing reports, and prepared nightly bank deposits.
Home Care Assistant/ Office Assistant
1/2003 - 10/2003 Attentive Home Care, San Diego, California,
Provided non-medical custodial care to elderly and disabled persons in their own homes. Also worked in office conducting employment interviews and processing applications for employment.
Mental Health Worker/ Certified Nurses Aide
4/1991 - 6/2003 United Nursing International, San Diego, CA,
Provided direct patient care to clients in both locked, and open psychiatric units. Care included; individual crisis counseling, facilitation of community meetings, and client supervision during community outings.
Associate Social Work Counselor
4/1995 - 5/2001 San Diego/Imperial Counties Developmental Services, San Diego, Ca
Provide case management services for a caseload of 74 consumers with Developmental Disabilities.Conducted Annual and quarterly monitoring of consumer goals and progress. Participated as a team member at school planning meetings for consumers. Assessed the need for purchased services, and drafted requests to service review team following agency guidelines.
Education
1/2005 Arlington Career Institute, Grand Prairie, Texas
Vocational
Paralegal Intern-Mornings. Supervisor, Jay C Vecchio, Esq. Maintain attorney's calander ensuring timely responses to requests for Disclosure, Requests for Production, and Interrogatories.Worked on personal injury and class action cases.Correspondence to attorneys and courts.Maintain and organize case files, and file all documents securely.Conduct client interviews, and draft report to file regarding interview.Answer and screen phone calls, and schedule appointments.Compile "Mock" Trial File.
3/1994 Academy of Nursing Assistants, San Diego, California
Certification
Certified both in Texas and California as a Nurse Assistant.
3/1994 Academy of Nursing Assistants, San Diego, California
Certification
Certified both in Texas and California as a Nurse Assistant.
Skills
Skill Name Skill Level Last Used/Experience
10-Key by touch Intermediate 1 year ago/5
55 wpm typing Intermediate Currently used/3
Business Filing/Communication Intermediate Currently used/3
Certified in Word Intermediate Currently used/3
Collector Intermediate Currently used/2
General Legal Practice Intermediate 2 years ago/1
Power Point Intermediate 1 year ago/2
Proofreading Intermediate Currently used/2
Proofreading Intermediate Currently used/2
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