Customer Service Data Entry
Resume:
Ebony Mister
***********@*****.***
Objectives
To implement my experience and skill set to this position with the intent to further my skill set and experience while being a valuable asset to this company.
Education
2010 | JVS, Chicago, IL
Homemaker/ Healthcare Aide Certificate.
2005-2006 | Chicago State University, Chicago, IL
Business Administration, Major.
2004-2005 | Millikin University, Decatur, IL
Business Administration, Major.
Experience
July, 2011 – Present | Payment Department Representative
Lincoln Insurance | Chicago, IL
Contact Lincoln Insurance customers regarding their accounts, while attempting to collect payment on their current or past due bill. Answer customer questions in regard to their billing, direct them to the proper resources for further questions, accurately process payments via debit/ check/credit by phone, and inform customers of any changes to account.
December, 2008 – Present | Seasonal Marketer/ Tax Preparer
Liberty Tax Service | Chicago, IL
Create a welcoming environment for clients and guests, while making the proper informational materials available and entertainment available for clients and guests. Invite community to the office to advertise and participate in community service functions such as the cell phone drive for soldiers. Accurately prepare IRS Income tax returns for clients using Liberty Tax software while keeping them informed about the process and pertinent dates regarding their tax payment or return. Up sale tax store products and services. Properly submit information to the IRS while making sure IRS documents and Liberty Tax copies are properly retained.
July 2010 – July, 2011 | Receptionist/ Law Clerk
Seville Staffing | Chicago, IL
As Receptionist at ASCP, the first face seen in the company, greeting employees and checking in visitors. Provided support to the office and customer service department. Booked meeting rooms for employees and the Board. Worked as a team with the mailroom department. As a Law Clerk at CTA Legal Department, assisted department and directly supported paralegal staff in preparing for court, sorting, filing and labeling files. Performed data entry of the files’ information into databases.
May 2010 – June 2010 | Enumerator
U.S. Census Bureau | Chicago, IL
Perform interviews with inhabitants in dwellings in the Marquette park neighborhood, accurately collecting and delivering in a timely manner to my direct supervisor data collected. When no inhabitants found or available, recorded observations and interviewed inhabitants of surrounding dwellings as per Census Bureau guidelines.
Skills
Typing skills ; 40-45 WPM. Computer literate with experience utilizing Microsoft Word office suite software. Capable of multi-tasking and working effectively as a team member. Exceptional phone etiquette
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