Resume

Victoria De Leon

**** ****** **

Denver, CO *****

720-***-****

*********@*******.***

Objective

To secure a Professional Position in the Administrative Field.

Qualifications

Over five years of experience in customer service

Easily establish rapport with mangers and co-workers

Proven ability to prioritize and complete multiple tasks

Fast leaner, dedicated, reliable and prompt

Bilingual in Spanish

Knowledge in Food Stamps and Family Medicaid

Knowledge in CBMS, research on State/Bendex, SDX, Web portal, Microsoft, Excel, Medpac

Knowledge in ICD-9 Coding and CPT Codes Billing Verify Insurance for Blue Cross Blue

Shield. Aetna, Cigna, Medicaid, Medicare, and Secure Horizon.

Experience:

Denver Health November 2010- Current

Register Patient

Billing/Scheduling appointments

Verify information and provide other services as need it.

Adams County Food Stamps/Family Medicaid June 2009-May 2010

Determine Eligibility

CBMS/Research/State, Web Portal

Verify Information

Check Documents

RRR-Recertification process

Calculate Income

Translate and answer Phones

IHMS/Patient Financial Analyst/St Anthony North Hospital September 2007-May 2009

Screen patients for eligibility for Medicaid

Manage customer portfolio

Provide follow-ups with counties for patient’s status

Verify Insurance

Call SSI for follow-ups on patient’s cases

Conduct field visits, Translate

Provide other service to patients as they need them

Titan Auto Insurance October 2004- August 2006

Customer service representative

Assisted customer with claims

Handle cash transactions

Education: Graduated from High School 2002 /University of Phoenix- Freshman

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