Manager Management
Resume:
DUNEDIN, FL *****
PHONE 727-***-**** • E-MAIL: ************@*****.***
DEBORAH L. FADELY
SUMMARY
Accomplished continuing goals and ascertained experience in all aspects of Account Management, Operations, Marketing and Development as well as retention of client relationships, Marketing for both growth and existing client bases. Results oriented, decisive leader with proven success in new market identification and strategic positioning for small business’s as well as multi million dollar corporations. Track record of Client retention as well as revenue growth. Spearheaded operational improvements to drive productivity and reduce costs where applicable. Excited when involved in dynamic, demanding environments while remaining pragmatic and focused. Teamwork results in organizational growth and profitability, as well as secures the reputation of the company.
KEY STRENGTHS AND CORE COMPETENTICES:
*Visionary Leadership
*Risk Management *Revenue Growth
*Multi Million Dollar Negotiations *Client Relations
*Team Leadership Mentoring
*Territory Growth Management *New Product Launch
*Strategic Marketing Positioning *Client Retention
WORK EXPERIENCE
GAB Robins 3/2008 - Present
Senior Account Manager for the Southeast United States
• Monitor Client’s overall program
• Ensure compliance in client services
• Establishes and Maintains relationships with clients and carriers
• Oversight of Account Receivables
• Presentations and analysis to Senior Management
• Single Point of Contact for Client Base
• Establish as well as secure relationships internally and externally
• Generate, review and negotiate existing client base renewals
• Presentation and analysis of Stewardship Reports
• Set up and monitoring of client’s programs for compliance
• Assist in development and improvement of Client Services
• Assist clients and carriers in trending, developing procedures for cost reduction
• Maintain client’s hierarchy
• Prepare and analyze adhoc data
• Ensure continuing client quality and satisfaction
• Assists Field Offices in providing quality claims administration
• Monitors quality of all carrier related products and services
• Involvement in mediation of Insurers, Offices, Clients and Carriers
• Coordinate related Carrier activity within an Insurers program
• Assist in the Marketing of Carrier programs
• Support all performance management initiatives
• Implementation Manager
• Presentation to all new prospects
Gallagher Bassett 08/1989 – 12/2007
Area Vice President Account Management Southeast United States
Generate, review and negotiate existing client base renewals with 10 Account Managers.
Responsible for retention and renewal revenue for approximately $30 million in revenue
Liaison for up to 90 corporate clients and carriers
Served as backup to Vice President of Account Management
Implementation Manager on large new programs
Preparation and execution of presentations
Supervision of up to 10 Account Managers on their book of business
Extensive interface with clients, insurance carriers and brokers in the corporate insurance industry
Work heavily with operations and sales and marketing divisions
Oversight of client receivables
Recruit potential account managers
Training new employees
Work consistently with Microsoft, Excel, Word, PowerPoint and Lotus Notes.
Gallagher Bassett
Assistant Vice President
Organization and clarification of documents
Continuous communication with staff and clients
Promotions/Advertising, also for special events
Supervision of up to 10 account managers
Responsible for client retention and revenue growth for Southeast division
Liaison for Southeast division of account management and corporate clients
Recruit and train new account managers
Oversight of client receivables
Ensure Client retention goals are met/exceeded
Ensure Revenue growth goals are met/exceeded
Gallagher Bassett
Senior Account Manager – 07/1994 – 07/2004
• Oversight of account managers/ Training new employees
• Client/broker/carrier servicing
• Oversight and handling of 10 large National Corporate Clients
• Ensure Client retention goals of approximately 10 –14 programs
• Ensure Client revenue growth goals of approximately $10 Million
• Ensure Compliance from Field Operations
• Liaison for Large National Programs
• Oversight of Audits
• Oversight and compliance on account receivables
• Promotions/Advertising, also for special events
• Integrate client needs
• Present/interact regularly with Senior Management
Gallagher Bassett
Account Manager – 07/1994 – 07/2004
• Assisted in development and review of Client Services
• Ensure compliance in client services
• Monitor Audits
• Renew existing client base of approximately $10 Million
• Oversight of Account Receivables
• Presentations and analysis to Senior Management
• Provide new sales opportunities
• Establish as well as secure relationships internally and externally
Gallagher Bassett Services
Claims Supervisor – 7/1990- 07/1994
• Supervisor for up to 7 Workers’ Compensation Adjusters
• Establish and ensure compliance on Client Servicing
• Ensure compliance to internal and external Workers’ Compensation Standards
• Review and direct staff on Workers’ Compensation claims
• Presentations to new prospects
• Analyze and provide Senior Management with statistics
• Assist Branch Manager in daily office functions and as back up
Gallagher Bassett Services
Workers’ Compensation Adjuster – 08/1989 – 07/1990
• Review and Handling of approximately 300 Workers’ Compensation claims
• Secure Client Relationships
• Prepare Claim Reviews
• Ensure Compliance to Client Services
• Ensure Compliance to internal product standards
Central Florida HMO – Lakeland, FL 1988 – 1989
Adjustco/Frank B Hall 1986 - 1988
LEADERSHIP THROUGH QUALITY
Various Courses on Management/Company provided
Quantum Inc.
Quality Management controls
Renewal Achievement Award
EDUCATION
Graduated 1976
Graduated 1976
Lorain Business College Lorain, Oh
Lorain High School Lorain, Oh
Workers’ Compensation License #524
Quality Performance certificates
High Experience levels with Microsoft Word, Excel, Access, PowerPoint
Analyzing as well as preparation of Data
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