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Sales Customer Service

Los Angeles, CA
August 17, 2012

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Amy Fortier

**** ********** **.

San Marino, CA *1108

Tel: 626-***-****




****-**** ************ ******, *******, CA 02/12-04/12

Same Event Coordinator

Company Certificates Division

• Cold calling-phone and in person and prospecting

• Generated leads for potential new clients, scheduled appointments with the decision makers of the Company, daily presentations verbal and visual, booking events.

• Customized and designed all promo material, as well as doing all the pre-advertising of given event

• Worked event the day of, ranging from 40-1000 people, making sure each customer received excellent customer service

• Managed all money collected from sales, and did all sales reports to follow up with each clients as well as six month rebook

• 15-20 appointments made weekly, out of which 3 events would be booked

New Wave Marketing, San Jose, Ca 07/11-09/11

Distributer/Sales Representative


• Event based direct marketing

• Performed hands on demonstration of product to everyone at event

• Rapport was built with every potential customer as well as repeat customers

• In charge of conducting interviews, and new hire training

• Teaching and training both in and out of the office

• Held a daily average of $300-$500 in sales, and weekly average of $1,800-$3,000 in sales

New Level Marketing, San Jose, CA, Foundation Marketing, Los Angeles, Ca. 03/09-07/11

Training Manager

Victoria Jackson Cosmetics

• Was one of the first of 3 to build both offices from the ground up

• Expert at the marketing and sales through direct marketing, business to business

• Expert at rapport building, and going through the closing circle

• In charge of inventory management

• Team building, in a goal oriented environment

• In charge of running morning meetings and running impacts, teaching and training in the morning and evening

• Self managed, and problem solved

• Daily goals of $300+ in sales

• My personally trained team brought in $9,000-$1,000 in sales each week

Source One Marketing, Culver City, Ca. 01/09-03/09

Lead Generator

Home Depot

• Rapport building with every customer in store, talked to everyone

• Read and Recognize everyone to qualify for potential leads

• Personal and team goals met weekly

• In charge of hiring and training new hires

• Goals were met of 15-20 appointments per week, 3-4 appointments made per day

• Conversion rate of 85%-90% on booked appointments made and kept

2006-2008 The Ritz-Carlton L.L.C., Marina Del Rey, Ca./Pasadena, Ca. 12/06-10/08

Front Office/Call Center

Internal and external calls and requests, dining reservations as well

• Hotel maintenance requests and daily reports

• Guest registration and check in

• Always putting guest needs first with 5 star service

• Highest amount of recorded reports in the International Data base system, resolutions followed

• Handled, addressed, and directed over 20,000 calls per day with no more than a 3 ring answer time

2004-2006 Cal-Poly Phonathon, San Luis Obispo, Ca. 12/04-08/06

Student Caller/Fundraiser

• Automatic phone calls made to prospective donors for 3.5 hours a day

• Rapport building with each call to make them want to give, not feel obligated or annoyed

• Organized all mailers to be sent out while on the phone, multi-tasked

• Individually raised over $40,000 for different departments of the university

EDUCATION: Cal-Poly San Luis Obispo, San Luis Obispo, Ca.

Theatre Major/Dance Minor B.A.

References Available Upon Reque

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