Customer Service Representative

Mirian Ticas

North Hollywood, CA *****

818-***-**** • ***********@*****.***

CUSTOMER SERVICE REPRESENTATIVE

Skilled Customer Service Representative offering excellent skills in cashiering, credit card transactions, and customer relations, in addition to being a hard worker who is very dedicated and responsible.

SKILLS AND QUALIFICATIONS:

• Bilingual: Spanish/English

• Cashiering skills

• Excellent customer service

• Problem resolution skills

• Recordkeeping skills • Loans and money transfers

• Open and close cash registers

• Work well alone and with others

• Follow instructions

• Communication skills

WORK EXPERIENCE:

• Receive payment by cash and checks

• Issue receipts, refunds, credits, or change due to customers.

• Assist customers by providing information and resolving their complaints.

• Greet customers entering establishments.

• Answer customers' questions, and provide information on procedures or policies

• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

• Performed over 250 credit and cash transactions daily

• Verify and cash checks

• Money transfers all over the world

• Specialize in payday loans and car loans

• Open and close cash registers for myself and other employees

• Keep records of large amount of money transfers and check cashing

WORK HISTORY:

02/2010 to 12/2011 Child Care Provider, CCRC – Tanya Ticas, Chatsworth, CA

08/2008 to 06/2009 Customer Service, Speedy Cash

01/2008 to 08/2008 Customer Service, Ace Cash Express, Sylmar, CA

05/2007 to 12/2007 Customer Service, PLS Check Cashing, Van Nuys, CA

EDUCATION:

Polythecnic High School Sun Valley, CA

Diploma 06/2006

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