MANAGER

LUCILLE TAYLOR **** PEACHTREE PKWY

*******@*****.*** 240-168

NORCROSS GA 30092

678-***-****

· STRENGTHS

Persistent, Dedicated, trustworthy, self-motivating, always ready to meet a challenge.

Work experiences consist of; Collections, Customer Service, LPN , nursing rehab (occupational and physical ) , nursing assistant.

A manager of time, and people.

· Skills

Communication skills have always been my strongest attribute.

From answering the phone as a collector, speaking to someone concerning their past due debt to speaking to a Client, on why they need my services.

I have been recognized as a negotiator, a problem solver.

From scheduling to accounts receivable.

As a team player, seeking assistance (advise), and help others with answers to problems which maybe yond my abilities, and capable to deriving to a conclusion for results.

· Computer Skills

Word, Excel, Publisher, acknowledge of Power point

Tsys, Roc, Accurit, Lexnex, Fastdata, Act collection software/ skip trace

· Education:

Des Moines Tech High Graduated

Asher School of Business 2000 - 2002

Minneapolis Community College

( Medical Terminology — Corporate Business ) 1982-1984

· Work Experience:

NOW SPONSORING WEB PAGES

www.godspropertyformindspiritsoul.com

building foundation for:

Battlefield Warriors Publishing co.

Ebook on sale title, A Message From Warriors Off The Battlefield

Collections:

Acknowledging FDCPA, AND STATE LAWS

Logical Techniques of Collections 3 Yrs 2000- NOW

First Party collections Manager / Primary Collection agent

· Work Experience:

TDM

(formally Wallace & Demayo) 3 Yrs

TOTAL DEBT MANAGEMENT 1997 - 2000

Third Party Collections Agency,( BOA, HOME DEPOT, SECURITY SYS.TEMS )

As account manager, answering incoming & and outbound calls 180-220 calls daily.

Reaching daily goals of 20k and settling account 80 %

NAFS 1995 - 1997 2 Yrs - 3 Yrs 2001- 2004

NATIONAL ACTION FINANCIAL SERVICES

Third party Collection Agency, ( BOA, CAPITAL 1, PROVIDENE )

Till dept of Capital 1 closed March 2004

Convinece Store Manger:

FOOD MART

Inventory, scheduling. Bank Deposit, Locked Up and Opened Up , supervising 3 cashiers

1993 - 1995

Nursing:

Joan Glancy Rehab (nursing LPN)

3 Yrs 1992 - 1994

· Own Business:

Friendly Hands HH services 3 Yrs 1990 -1993

A Home Base Business, as a referral service.

Home care, transportation, and housekeeping, and companion.

Consist of :

Accounts receivable, light collections, payroll, supervised 39 employees

As well human resource

· Volunteer Work:

Activities:

Gwinnett Humane Society (fostering animals- feeding, training,

assisting with adoptions)

3 Yrs 2000–2004

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