Customer Service Ms Office

Kari Johnson

**** ****** **

Racine, WI *****

Home: 262-***-****

*************@*****.***

Career Snapshot

Over 3 years of commended performance in key customer service and support roles.

Expert in customer care/communications, problem solving, relationship building and user training and support.

MS Office “power-user” with additional proficiencies in assorted databases.

Computer Skills

Word, Excel, WMS4000,SAP,Crystal Reports, JD Edwards, Outlook, MS Office

Mission Statement

Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first. Customer Service & Support Specialist

Offering an award-winning track record of customer care excellence within high-volume environments that include…

Warehousing Transportation Customer Service in shipping and Receiving

Key Skills

World-Class Customer Service

Troubleshooting/ Problem Solving

Organized to prevent mistakes

Transportation requirements

Detailed oriented Call Center Operations

Technical/User Support

Complaint Handling

Reports & Documentation

Order processing

Professional Experience

DIVERSEY INC/SEALED AIR/UTI INTERGRATED LOGISTICS- RACINE,WI Customer Service Rep. 2008-Current

Warehouse floor associate 2007-2008

. Started out as an out bound CSR in shipping and receiving. Printing and matching bills of lading and preparing paper work such as customs invoices for trucks shipping. Answering phone calls and emails from customers in a timely and professional manner. I was then asked to switch over and handle inbound shipments. I checked in drivers for delivery appointments, looked up PO#s, double checked quantities from vendor bills, double checked math and assigned any over, shorts, or damages for the received loads. Received in PO’s systematically and created ASNs for incoming shipments. From there I moved in to the order processing role because of my accuracy and organizational skills. I processed 95 percent of the warehouse’s work. Made changes to customer orders via phone, email, and weblogs. Assist customers with tracking information on shipments, create work orders, and handle special projects for premier customers. I work side by side with our transportation team to make sure the proper terms of payment are noted for each order and any customer specifications for transportation services are meant. All my orders are organized by a full truck schedule that is run multiple times a day. I also assist team members with tasks they may need help completing. Obtaining online quotes for expedites and guarantee shipments and estimating total shipping time to meet any of our customers delivery concerns.

Education

Gateway Technical College- Racine, WI

Nursing- 2003 (did not receive a degree.)

References are available upon request.

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