Customer Service Project
Resume:
MATTHEW L. CASSARO
********@*****.***
________________________________________
Experienced, results-driven professional in Accounting/Finance with proven productivity, troubleshooting, and analytical skills. Eager to develop wider knowledge base of the financial services industry in search for new challenges and opportunities. Currently looking to provide services in a reputable company as an astute leader.
QUALIFICATIONS
Strong Communication skills, Customer Service, Leadership skills, and Training/Mentor experience
Money Management, Bookkeeping, and Client Relations
Experienced in accounting operations, designing procedures and maintaining sound internal controls
Organized and detail oriented with strong problem solving and methodical skills
Commendable attention to detail as well as interpersonal skills and computer-literacy
Esteemed team player with leadership skills to consistently meet project requirements and deadlines
EXPERIENCE
UBS, Weehawken, NJ March 2011 – June 2011
Regulatory Reporting Business Analyst
Gathered from a variety of sources the fees and other compensation the company received during 2010 in relation to providing retirement services to Institutional Consulting clients
Worked directly with billing to determine advisory fees, 12b-1 fees and rebates, and commissions
Generated and utilized reports and pivot tables to analyze and report the data
Ran tests to reconcile the validity of the data with randomly selected samples
Generated disclosure statements for the clients to use when reporting the compensation received by UBS on their Form 5500 Schedule C
Created a process guideline and audit checklist for the entire project for audit and tutorial purposes
Bank of America, Hopewell, NJ February 2009 – December 2010
Retirement Products and Services – History File
Adjusted distributions & contributions within various types of retirement accounts (i.e. IRA, SEP IRA, Roth, BASIC)
Processed journal entries to correct errors within retirement accounts
Reviewed documentation to ensure adjustments and corrections complied with firm and IRS policies
Collaborated with team members to ensure full coverage during tax season
Audited controls and documentation for cancel and correct journal entries relative to account transactions
Merrill Lynch, Hopewell, NJ September 2006 – January 2009
Executive & Equity Services - Employee Stock Options
Delivered exceptional customer service daily to Client Associates/Financial Advisors regarding execution of ESO transactions and individual financing requests.
Processed journal entries to move securities/costs relating to exercising ESO’s between corporate and individual accounts
Provided mentoring and assistance to newly hired employees
Received Rule 144 training with regards to theory, related terminology, and required documents to assist in ESO activities
Collaborated with team members to provide full coverage for department stock option plans
Generated daily ESO spreadsheet reports for review of discrepancies
Ascent Media, Northvale, NJ February 2006 – August 2006
Internship – Assistant Staff Accountant
Assisted with budget analysis and account/project updates
Prepared journal entries to correct erroneous allocation charges to a variety of projects
Obtained an overall working knowledge of the business world
EDUCATION
University of Phoenix – Masters in Accountancy April 2011
Ramapo College of New Jersey - B.S. Accounting August 2006
TECHNICAL SKILLS Outlook Excel Word Power Point Access JD Edwards – Inventory Management systems – Financial Analysis systems
AWARDS ACTIVITIES Gold Star Award for outstanding performance and positive attitude, Merrill Lynch Track and Field, Cross Country competitor, JDRF Walk to Cure Diabetes Volunteer
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