Project Manager Administrative Assistant
Resume:
STEPHANIE HADEN
BUFORD, GA *0519
**************@****.***
OBJECTIVE Recent medical assisting graduate seeking to secure a clinical position where I can contribute my intelligence, training and ability to your healthcare team.
EDUCATION Georgia Perimeter College Clarkston, GA
Undergraduate – BSN August 2011 – Present
Sojourner-Douglass College Owings Mills, MD
Undergraduate - BSN March 2011 – June 2011
ECPI College of Technology Virginia Beach, VA
AAS Degree - Medical Assisting Jan 2010
ECPI College of Technology Concord, NC
Diploma – Medical Assisting GPA 3.5 Sep 2009
J Sargeant Reynolds Community College Richmond, VA
Certificates Insurance 21, 22, and 23 Sep 1988
Kee Business College Midlothian, VA
Diploma – Executive Secretary Jan 1987
CERTIFICATION
RMA, CPR & AED
RELEVANT SKILLS & TRAINING
Clinical Measure and chart patient vital signs; interview patient and obtain medical history and complaint
Measure medications and give injections
Perform capillary and venipuncture blood draws
Attach leads to patient and run EKG testing
Handle and dispose of bio-hazardous materials in compliance with OSHA regulations
Clean and prepare examination rooms and tables
Understand and use medical terminology correctly
Healthcare Trained to back up front desk activities
Understand and will comply with HIPAA regulations regarding patient privacy issues
General Proficient in Microsoft Office Word, Excel, PowerPoint, and Outlook applications
Proficient using 10-key by touch
Switchboard operation experience
Excellent communication skills (oral and written)
Very Meticulous
Insurance and accounting experience, Project Management
STEPHANIE HADEN
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WORK EXPERIENCE
MedStar, Washington Hospital Center Washington, DC
Volunteer, Administrative Assistant and 2D-Medicine 2009 – 2011
• Front desk set up employees follow-up, Pre-employment, flu vaccination, and patients Annual for Nurse Practitioner assuring compliance
• Filing with color charted system, and filing back records
• Managed new charts, redo charts
• Archived records
• Photocopying of records according to HIPPA regulations, release forms in a timely manner
• Multi-tasking while answering busy phones, intercom or broadcasted to employees to keep front office in control of everyday processing
• Using OHM, Word, Excel, and share drive established and completed special projects
• Scheduled appointments for Annual and Pre-employment physicals
• Assisting my round of patients with whatever they might need to comfort them, making sure supplies are in place, cleaning patients files to assure all forms, labels are in place, filing, assisting with whatever 2D – Medicine need.
HCA, Urological Specialists Richmond, VA
Medical Assisting Extern 2009 - 2009
• Greet and escort patient to examination/procedure room; assist patient in preparing for physician
• Measure and chart patient vital signs; complete patient questionnaire (chief complaint, changes since prior visit, etc.)
• Perform phlebotomy; perform various lab tests (urinalysis-Clinitek, urine culture, PSA testing, etc.)
• Give Gentamicin and other injections
• Insert numbing gel into urethra; insert catheters; flush catheters
• Perform bladder scans
• Set up room and equipment for prostate BX
• Increase knowledge of antibiotics (Amoxicillin, Cefepime, Ceftriaxone, Cefuroxacin, Gentamicin, Tetracycline, Keflex, Augmentin, Cipro, Macrobid, Bactrim) and medications routinely given to urology patients (Oxytrol Patch, Detrol, Enablex, Sanctura, Vesicare, Gelnique, Toviaz, Flomax, Uroxatrol Rapaflo, Avodart, Proscar, Lupron, Casodex, Degarelax, BCG treatment, Mitomycin, Viagra, Cialis, Levitra, Muse, Testesterone, Androgel, Testim, Prosed Pyridium)
• Back up front desk activities and triaged patients
Accounting Specialist, Sr. Mortgage Consultant, Underwriter Assistant, Assistant Account Manager
Allstate Insurance (Temp) Charlotte, NC
2007- 2009
1st Capital Mortgage Richmond, VA
2005 – 2007
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Utica National Insurance Richmond, VA
2003 – 2005
Hilb Rogal Hobbs Rockville, MD
2001 – 2003
• Enter accounts payable data and maintain databases; perform accounting duties (payables/receivables); place phone calls to debtors in an attempt to collect past due debt
• Receive inbound phone calls and respond to inquiries, questions, complaints, discrepancies in regards to stale dated checks, updated the SAP, mainframe, apex system, and NextGen
• Cold calls/warm chattered to get business for refinancing and purchases from beginning to closing
• Respond to customer calls regarding billing questions and issues, providing information and resolving problems in compliance with corporate policies; give quotes for new and renewal business
• Performed all clerical type functions, data input and invoicing, assist in the marketing of business including policy rating, ordering of loss runs & loss resumes
• Processed endorsements online, order/review MVR’s, FR-19’s
• Compose and prepare correspondence/presentations using MS Word and PowerPoint; monitor and order office supplies; provide miscellaneous administrative support
• Act as backup to front desk, answering multi-line phone system and appropriately routing calls
Johns Hopkins Hospital Baltimore, MD
Executive Administrator to VP and Director of Operation Integration 2000 – 2001
• Maintained daily appointment calendar; ordered office and other supplies; ordered food and beverages for meetings; prepared letters, presentations, and packets; and performed other administrative tasks
• Scheduled patient and other appointments and made reminder and follow-up calls
• Recorded daily conferences
Educational Pathways Magazine Fort Washington, MD
Marketing Consultant 2000 – Present
• Collected business, interviews, typesetting, proofread, and provide layouts
• Set up packets for prospects mail or email, provide quarterly bulk mailers, and answer busy phones
• Process work using scanner, Print Master, word, excel, and quark
First Union Securities (Temp) Richmond, VA
Project Manager 2000 – 2000
• Client services including project design and getting customers approval before finalizing
• Administration, presentations, interpretation of statistical information, management of existing business and new business development
• Headed a team of three which we all possessed the ability to pitch effectively, execute, track, and I was able to delegate client task to perform and finish in a timely manner to meet deadlines
• Proficiency in PowerPoint, Excel, Microsoft Word, Project Manager, and Access
Owens & Minor Glen Allen, VA
Product Pricing Specialist 1997 – 2000
• Analyze and establish new product file data by review and verification
• Process data within time frame
• Audit the accuracy of statistical data
• Investigate and maintain unit of measures associated with products
• Consolidate product information during mergers and/or product repackaging or discontinuations
• Update business information on vendor profiles
• Communicate with internal/external to resolve product pricing and purchase order issues, provided technical support, and to solve invoice discrepancies
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Hilb Rogal & Hamilton Glen Allen, VA
Administrative Assistant 1994 – 1997
• Compute commission payments for sales and marketing personnel; assist underwriters with forms, evaluations, reports, discrepancies, endorsements, and follow-up letters
• Act as backup to front desk, answering multi-line phone system and appropriately routing calls
Alexsis Risk Management Richmond, VA
Medical Claims Examiner 1991 – 1994
• Maintained medical files; verified cause of accidents, obtained medical information from nurse
• Reviewed medical claims and determined whether claim would be processed/denied
• Processed and distributed medical claims reimbursement checks
Markel Rhulen Underwriters & Brokers Glen Allen, VA
Customer Service Representative promoted to Underwriter, Team Leader 1988 – 1991
• Reviewed policies and processed above and beyond the amount policies needed per day with no mistakes
• Processing checks received with applications
• Reviewed and set up new business if all required info was in to bind coverage, sent letters to insured
• Processed endorsements, communicated via phone explaining policy to customers who wanted coverage
• Forwarded file to CSR’s on my team to type and mail policy out
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