Customer Service, front desk receptionist, real estate knowledge
Resume:
Tara Wallace
Bellflower, CA 90706
********@**.**.***
SUMMARY
Dedicated customer service associate with a strong track record of developing customer loyalty and understanding customer needs. I would like to obtain a position as a customer service representative in an office where I can utilize my customer service skills, with the opportunity for performance based advancement.
QUALIFICATIONS
Earned distinction as best customer service representatives in each of two previous positions.
I am experienced at front office duties and switchboard operations. I have skills in data entry and filing.
I have a talent for identifying customer needs and presenting appropriate resolutions.
Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased and repeat referral business.
I am a motivated team player who is willing to learn new skills.
Proficient in Microsoft Office Systems.
Experienced in gathering, analyze, and report monthly sales.
WORK EXPERIENCE
April 2003 - March 2008
Owner/ operator
Michael's Pizza
Bellflower, CA
I was in charge of the complete operation of the restaurant. I increased sales from $50,000 to $100,000, Doubled sales in less than two years. Suggested new products which increased earnings for pizza by the slice. I was in charge of weekly supply orders, oversaw payroll,and was the cashier.
November 1999 - March 2003
Insurance processor/ Front office
Hughes West-brook
Fountain Valley, CA
I prepared insurance policies, processed insurance binders and claims. Data entry of all policies, endorsements, and renewals. Filed all policies. I also was the switchboard operator.
Received best customer service representative award in February 2003.
Assisted training manager in creating and updating training materials.
Worked closely with other departments to promote sales.
Prepared monthly reports for customer service manager.
I was selected to coach and mentor new customer service representatives for opening of new call center.
February 1996 - April 2003
Finance assistant/ Front office
Claraben Homes
Stanton, CA
I prepared loan documents, escrow instructions and contracts. Typed purchase orders. Managed inventory lists for all sales agents. Distributed the repo list to all agents. Assisted sales manager with sales meetings. In charge of all front office duties. Answered multi-line phone system.
Participated in implementing new paperless process, resulting in streamlining operations.
EDUCATION
1994 - 1996 California State University Dominguez Hills
Dominguez, CA
1992 - 1994 Cerritos Community College
Transferred to four year university
Cerritos, CA
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