Customer Service Human Resources

Robin J. Pisciotta Franklin, Tennessee ***** Cell: 615-***-**** Email: **************@*****.***

QUALIFICATIONS:

Human Resource Management (benefits, expense, policies/procedures, EE relations, hiring/terms, COBRA, PTO)

Employee Relations & Orientation

8 years human resources experience/management

Business operations expertise Extensive experience in startup companies (operations, culture, organization, structuring)

Extremely positive and excellent multi-tasker Due diligence documentation

Excellent with client & vendor support services Skilled at learning new concepts quickly Work well under pressure Company culture expertise

EXPERIENCE:

03/2011 – Present PhyBus – Physician Business Services Brentwood, TN Recruiting, Operations, Marketing - Part-Time Contract

PhyBus is a newly formed company founded by Rodney Lunn (original founder of AmSurg) that focuses on Ambulatory Surgery Center management, development and medical billing services.

• Responsible for leading payor contracting, re-credentialing, recruiting, administrative operations and marketing.

09/2008 – 03/2011 Beacon Holdings Group, LLC (formerly Sequoia Healthcare, LLC) Nashville, TN Human Resources & Operations Manager

• Manage all operational functions of the company (insurance, governance, virtual and out of state office sites, client contracts, employee agreements, organize payables/receivables, employee expense reporting via Concur)

• Implemented benefit programs

• Manage HR functions of firm

• Ceridian benefit administration

• ADP Concur expense administration

• Responsible for filing Form 5500 (IRS) tax filings

• Recruiting and employee relations

• Oversee new hire & termination procedures (paperwork, payroll, insurance)

• Preparing offer letters and termination letters

• Key in implementing and writing policies and procedures & office procedures for the company

• Communicate with employees regarding benefits, 401k, policies & procedures, new hire implementation

• Implementation of new hire and termination processes

• HSA funding, implementation and coordination of insurance benefits for the company

• PTO tracking for employees

• ADP 401k administration

• Oversee employee Q&A regarding benefits and child support

• Assist in preparing venture capital documentation for raising multiple rounds of capital for company

• Responsible for leasing office space, negotiating lease terms & preparing lease agreements

• Coordinating trade show events

• File management (digital and hard copy)

• Implementing & managing vendor relationships

• Drafting correspondence to company employees and clients

• Assisting in financial reporting

• Payable & expense management

2004 - 2008 Ripcord Entertainment Nashville, TN Director of Operations & Human Resources

• Responsible for overseeing all Human Resource functions of the company

• Benefit administration

• Responsible for overseeing payroll (employee and contract labor)

• Responsible for contract negotiations, staff training and development

• Business development for the company; generate leads, marketing, presentations, negotiating terms and pricing

• AFM Union agreements

• Auditing royalty statements

• Tax preparation and financials for accountant

• Set up and manage merchant account and transactions

• Prepare production budgets and executed agreements

• Schedule, coordinate and oversee trade show events

• Coordinate events for the company (e.g., writer’s nights, concerts and trade show events)

• Book travel for the company

• Oversee and coordinate artist photo shoots, imaging, CD design, corporate ID and merchandise design elements

• Coordinate and implement internships

• Manage and oversee creative department/staff and administrative activities of the company

• Work with Harry Fox, all PROs and Music Services on obtaining licenses, song registration and royalty collection

• Pitch catalog to major labels, producers and A&R department heads

• Obtain catalog cuts on both major and independent projects

• Negotiate writer/admin/single song deals, mechanical licenses, sync licenses, song clearance

• Prepared and executed publishing agreements

• Arrange and implement production schedules, vocal production and song coordination

• Prepare and review legal agreements

1999 – 2004 FT & 2004-2006 PT IMPAC Services Brentwood, TN Executive Assistant

• Administrative duties (customer service, trouble-shooting, clerical, receptionist)

• Book travel for President, Vice President and consultants

• Created and prepared presentations

• Interacted with and served our clients on a daily basis

• Arranged conference calls and meetings

1997 - 1999 Prism Music Franklin, TN Customer Service & Sales Representative

• Customer service

• Business development

• Sales

EDUCATION:

1992 - 1996 Anderson University- B.A. Anderson, IN

SKILLS:

Proficient in Microsoft Office, Mac Platforms, Pages, Keynote, PowerPoint, Quicken, Publisher, Outlook, Process, iCal, PC & Mac, Access

STRENGTHS:

Loyal, trustworthy, fun, creative, diligent, thoughtful, kind, hard-working, punctual, dependable, relational intelligence, intuitive

WEB 2.0:

TeamBox, BaseCamp, Mobile Apps, Smart Sheet, Google Docs, DropBox, Social Media Marketing

COMMUNITY:

• Organizer of EntreWoman – a monthly meeting inviting entrepreneurial and professional women to gather and learn from successful business women in the Nashville community.

• Innovation Nashville – Nashville’s technology, innovation & entertainment entrepreneurship society.

Contact this candidate