Customer Service Registered Nurse

SHERO NAND

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OBJECTIVE

I am passionate about excelling in new opportunities in which I can apply my vast

customer service skills.

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EDUCATION

Bachelor of Science in Nursing Program, Kwantlen Polytechnic University

Surrey, BC

September 2006 – April 2010

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EXPERIENCE WORK

Kwantlen Polytechnic University Alliance Research Project

October 2009- present

Assistant Researcher

I research journal articles and dissertations and input data on an excel dropbox

database.

Vancouver General Hospital Palliative Unit

December 09, 2008 – present

Employed Student Nurse

I delivered nursing care under the clinical guidance of a Registered Nurse.

Terraces on 7th Assisted Living

December 2007- present

Home Support Worker

I assisted clients with activities of daily living and medications in a team work

environment.

Telus

June 2006- August 2007

Operator and Directory Assistance

I provided switchboard service and assistance with directory listings.

CIBC

May 2005- June 2006

Teller

I processed account transactions while providing customer service.

Marketplace IGA

February 2000- April 2005

Head Cashier

I assisted customers at the checkout while managing staff during shifts.

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ACADEMIC CLINICAL

Five week placements on the following units: acute care for the elderly, surgical,

family birthing, cardiorespiratory, mental health, medical, children’s

rehabilitation and respite care.

McMath Secondary School- Sexual Education

January 2009- April 2009

I planned and facilitated sexual education seminars for grade 8 and 9 students.

Kwantlen Polytechnic University- Wellness Centre

July 2009- August 2009

I implemented a ‘swine flu’ awareness campaign for the campus.

St. Paul’s Hospital- Renal Unit

September 2009- December 2009

I interpreted qualitative survey data using the SPSS program and wrote a journal

abstract.

Abbotsford Regional Hospital- Sexual Assault Program: final preceptorship 360hours

January 2010- April 2010

I facilitated education in Forensic Imaging, participated in outreach education

and

program expansion proposals.

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VOLUNTEER

Wellness Day for the Homeless- “Feel good day”

July 2009

Vancouver Rape Relief and Women’s Shelter

January 2005- June 2006

Weekly: answered helpline calls, provided resource information and emotional

support for battered women.

Vancouver General Hospital- Gift Shop

January 1999- January 2000

Part time: salesperson.

Mount Pleasant Community Centre- Summer Daycamp Program

June 1997- August 1998

Camp counselor.

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ADDITIONAL (courses/forums/personal relations)

Facilitated education booth on “Drug Facilitated Sexual Assault”

February 11th, 2010

Advanced Care Planning Education- 6 hour course and online module through

Fraser Health

February 10th 2010

Attended forum on “Human Trafficking”

February 9th, 2010

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ADDITIONAL INFORMATION

I am a current member of CRNBC.

I have up to date CPR and First Aid certifications from St. John’s Ambulance.

I am fluent in English and Hindi.

I have experience with webpage development.

I have a valid BC driver’s license and access to a car.

I have experience using the research analysis database program.

I have experience working with end of life support.

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REFERENCES AVAILABLE UPON REQUEST

Contact this candidate