Customer Service Administrative Assistant

SUMMARY

Results-driven Executive with seven years of professional experience and a background in Management, Operations, Education, Healthcare and a variety of Customer Service roles.

SKILLS

h Proficient with Microsoft Windows: Windows 7, Office, SAP Software and QuickBooks.

h Conversational Hebrew skills.

RELATED EXPERIENCE

The Academic Advantage & 1-on-1 Learning With Laptops, Chicago, IL E August 2010 to August 2012

Executive Director, Director of Operations and Master Trainer

h Oversaw the operations of local branches of subsidiary and parent companies to provide free tutoring services to over 2,500 students in the Chicago Metropolitan area.

h Created and administered all internal processes for daily operations.

h Revamped 1-on-1 Learning With Laptops business model to fit local market in order to increase revenue and efficiency.

h Initiated, executed and maintained compliancy of contracts to provide Supplemental Educational Services (SES) in 75 Illinois school districts in accordance with the No Child Left Behind Program.

h Generated over $2 million in monthly billing invoice for over 200 schools.

h Authorized and processed bi-monthly payroll for 75 to 200 employees during respective phases.

h Processed new hire paperwork for over 450 new employees and independent contractors.

h Updated employee handbooks, prepared training materials and facilitated training sessions.

h Designed and distributed marketing materials and maintained constant communication with district officials, schools administrators and parents.

h Assigned staff to specific school districts, principal meetings, SES provider fairs and registration campaigns to properly saturate target markets.

h Maintained Tutor Student Database and external databases with demographic information, tutor payments, student assignments and student attendance records.

h Supervised the ordering and delivery of curriculum, technological aides, materials and supplies for the office, onsite and offsite programs.

h Reconciled monthly credit card statement and monitor billing invoices to ensure payment is received.

The Princeton Review, Chicago, IL E September 2009 to July 2010

Resource Coordinator

h Supported Director of Operations and Directors of Development in organizing 80 SES programs for 600 students in the Chicago Metropolitan area.

h Managed communication between the office, field staff and the parents of current and prospective students.

h Ensured the delivery of necessary learning materials and supplies for each student, teacher and site manager.

h Generated reports relating to program acquisition, student registration, attendance management and assessment results.

h Tracked and entered payroll for teachers, tutors and site managers on a weekly basis.

h Collected, scored and prepared student test result reports for pre, mid, and post-assessments.

BLAKE ELIZABETH KAPLAN E *****.******@*****.*** E 312-***-**** Page 2

RELATED EXPERIENCE (CONTINUED)

Israel Service Corps, Ramla, Israel E January 2009 to June 2009

Volunteer

h Collaborated with social workers and horticulturists to motivate troubled youth to plant, monitor growth and sell organic produce at the Israeli Ministry of Agriculture.

h Acted as role model to Ethiopian Middle School students by enriching social, scholastic, and English language skills.

h Developed and conducted activities at English-Speaking Club for adults.

h Trained in parachute packing at Israel ¦s Paratrooper unit on Tel Nof Air Force Base.

BK Laundry and Dry Cleaning, Cincinnati, Ohio E August 2006 to December 2007

Co-Founder and Vice President

h Managed, budgeted and accounted for all financial matters, invoices and business records.

h Established new customers using various advertising techniques.

h Designed logo, marketing materials and branding products for market saturation.

h Negotiated with local laundromats and dry cleaners for discounted prices to increase revenue.

h Researched competitors in surrounding areas to determine price point and services offered.

Comprehensive Physical Therapy Center, Inc., Cincinnati, Ohio E August 2005 to December 2008

Marketing Coordinator, Administrative Assistant and Physical Therapy Aide

h Increased efficiency and productivity by creating new systems and processes to improve daily operations and practices.

h Inputted patient demographic and insurance information in internal billing database.

h Oversaw and managed patient charts and discharge process for all 3 offices.

h Trained administrative employees and physical therapy aides.

h Managed and placed all office and medical supply orders for each office.

h Maintained and updated website content and layout.

h Collected payments from patients and handled weekly deposit.

h Promoted environmental sustainability by implementing recycling process for paper and office supplies and equipping each patient room with an indoor plant or tree.

Camp Livingston, Bennington, Indiana E June 2002 to August 2006

Office Administrator, Assistant Lake Director and Counselor

h Prepared, organized and facilitated camp programs, activities and training sessions.

h Facilitated communication between campers, parents, staff members and administrators.

h Organized and maintained camper medical records and emergency contact information.

h Responsible for a cabin of 8 to 12 female campers during each 4-week summer session.

h Accounted for and monitored the use of all lake property and equipment.

h Lifeguarded and taught swim, ski, knee-board, canoe and kayak lessons during aquatic activities.

EDUCATION

University of Cincinnati, Cincinnati, Ohio

Bachelor of Business Administration: Marketing and International Business

Chulalongkorn University, Bangkok, Thailand

Study Abroad Program: International Business

Contact this candidate