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Customer Service Project

Location:
Plano, TX, 75024
Salary:
$65 per hour on C2C basis
Posted:
November 11, 2012

Contact this candidate

Resume:

PRAVEEN KUMAR PALURU

Mobile: 424-***-****

Home: 310-***-**** Email: rmj7z4@r.postjobfree.com

PROFESSIONAL SUMMARY:

• Having ten plus years of professional experience as a Software Tester, Business Analyst/Tester, Test

Analyst. Proficient as Lead Analyst in UAT, Test Coordinator in both functional, regression and performance

testing with tools like HP Load Runner, HP Quality Centre, IBM Rational Team Concert, IBM Rational Clear

Quest across Product based, Financial(Equities), Banking (KIM, a CRM application), Telecommunication,

Media and entertainment domains.

• Experience in analyzing business specification documents, developing test plans, defining test cases,

developing and automating test scripts.

• Work with Business Analysts, project managers and development leads to initiate the quality process

• Expertise in Requirements, Test Plan, Test Lab and Defect Tracking and Reporting tools like HP Quality

Center/Test Director/Rational Clear Quest.

• Experienced working on Agile Scrum methodology

• Experience in Validation, Acceptance, Conformance, Compatibility, Functional, Unit, Integration,

Regression, User Acceptance Testing, GUI, Back-end, Smoke Testing on application developed in Java and

.Net

• Performance testing using Load Runner, IBM tools and other proprietary tools developed internal to

organization (DOME-PR, thread profiler)

• Experience in the entire Software Development Lifecycle (SDLC) & Software Testing Life Cycle

(STLC) life cycle from requirements gathering to releasing to production.

• Experience in testing Enterprise Integration (Middleware) connecting to different edge systems

across and information is exchanged between the systems using web services.

• Automation testing web services using Parasoft SOA/SOAP UI Pro

• GUI - Functional Testing using automated scripts developed in QTP

• Siebel CRM tools salesforce. com for customer relationship management for logging customer interactions

for better quality and reduce costs.

• Mainframe Testing and Zero Latency Data Storage (ZLDS) backend testing using reflection & SQL

developer tool.

• Black-box and white-box testing on the application after installation and configuration testing

• Extensively involved in testing Client/Server and Web applications, Middleware Applications and

IVR applications

• Experience in all flavors of UNIX, Linux, Solaris, AIX, Windows operating systems, VMware.

• Routing and Resolving issue using CSD (Customer Service Desk).

• Excellent oral and written communication skills with strong problem solving skills and a result oriented

attitude.

• Keen attention to detail/accuracy and ability to function in a stressful environment.

• Ideas exhibiting a “can do” attitude and seeing problems “solvable.”

• Good understanding of RDBMS- Relational Database Management Systems and worked on

different databases like Oracle, SQL Server, and DB2 (tester level) and web technologies like XML

and HTML (tester level).

• Test Data management using various database for testing mainframe, banking and financial

applications.

• Knowledge in QA process, Six Sigma, SEI-CMM and Automated Testing Life-Cycle Methodology.

• H1B valid till Jul 2015.

EDUCATION:

Bachelors in Mechanical Engineering Bangalore University, Bangalore, India

TECHNICAL SKILLS:

Tools : Rally, IBM Rational Clear Quest, Load Runner, IBM Rational Team Concert, Rational Performance

Tester, Siebel, Parasoft SOA, SOAP UI Pro, JMeter, Launch Pad, SAP(offer configuration

testing), Clarify (ePlan- project management tool), SharePoint, QTP, Test Rail, Comergent

(offer test data setup tool), CSD (Customer Service Desk), IVR (Interactive Voice

Recording), Mainframe(GS), Effecta.

Defect Tracking : Siebel Defect Management, Test Director, HP Quality Center, Rational Clear Quest,

Bugzilla, Jira, CMT

Databases : SQL, SQL Server 2008, Sybase, Oracle 10g, Oracle. (User level SQL queries)

Web Technologies : Java, .Net4.0, C, SOA

CRM Technologies : Salesforce.com (SFDC), Siebel CRM

Servers : Web logic, Web Sphere, JRUN

Operating Systems : Windows 7/Vista/XP/2000/NT, UNIX, Linux, Solaris, HP-UX, AIX, VMWare

Methodology : V-Model, Spiral, Waterfall, Agile & Scrum Methodology

Protocol : TCP/IP, w3, FTP, SFTP, http, https, SOX 404, FIX (Financial Information eXchange)

PROFESSIONAL EXPERIENCE:

Business Intelli Solutions, TX

QA Lead Aug 2012 - Present

Client VMware - VMware (NYSE:VMW), the global leader in virtualization and cloud infrastructure, delivers

customer-proven solutions that accelerate IT by reducing complexity and enabling more flexible, agile service

delivery. VMware enables enterprises to adopt a cloud model that addresses their unique business challenges.

VMware’s approach accelerates the transition to cloud computing while preserving existing investments and

improving security and control. With more than 400,000 customers and 55,000 partners, VMware solutions help

organizations of all sizes lower costs, increase business agility and ensure freedom of choice.

Applications: Central Binary Repository (CBR)

Environment: SOA Web Services, Agile Scrum methodology

Tools Used: Rally (Agile Scrum tool), CMT (defect management tool), share point (doc repository), SOAP UI Pro.

RSync, FTP and other internal tools

Database: Oracle

PRAVEEN KUMAR PALURU

Mobile: 424-***-****

Home: 310-***-**** Email: rmj7z4@r.postjobfree.com

Responsibilities:

• Better communication and more collaboration among QA & development folks

• A new "peer to peer" relationship between development and QA personnel

• Looking for ways to optimize testing efforts will be a "must"

• Gathering User Stories for QA scope and estimate effort required

• The Scrum Team is responsible for the high-quality and timely delivery of sprint commitments

in line with the expectations of the Product Manager and Product Owner.

• cross-functional and multi-skilled

• Responsible for their commitments and are held singularly accountable for their actions and

decisions

• Maintain up to date tasks from daily scrum meeting in Rally tool

• Sprint aligned test cases, test data preparation and upload in Rally

• Functional, Regression and performance testing web services using SOAP UI

• Hands-on experience working on application and update results in Rally

• Update defects in Rally and assign each defect to User Story

• Evaluate the daily test execution status and take necessary actions

• As QA, be a part of technical discussions with Business, Development from initial stages

• Day to day guidance for team and provide updates from Scrum Meeting updates

• Highlight dependencies between each Sprint activities

• Be accountable to one another for their individual sprint commitment and participation

• QA resource plays a role of BA/QA removing any gaps in requirements communication

• •Prioritize Test Cases by Risk and Frequency of Feature Usage

• •Utilize the Sprint Retrospective to Identify “Where” in the scrum process did failure of quality

occur (Root Cause Analysis)

• Daily and weekly status report on each Sprint (Week 1/2/3…)

Client – ZeroChaos - is transforming the talent acquisition and management industry. ZeroChaos’ innovative

private-label solutions, combined with its full disclosure pricing strategy, enables companies to build proactive

relationships with quality talent and gain competitive advantage by attracting and managing the highest quality

knowledge workforce. CheckPast – a ZeroChaos company has been a premier background search provider since

1992. Checkpast understands the value of taking a proactive stance and hiring with confidence. Client has offices in

Dallas and other major states and countries.

Responsibilities:

• Lead the QA testing efforts in the IT group for new project development as well as ongoing

production defect fixes validation.

• Involved in project kick-off meeting for current and future coming projects.

• Create test strategy, test plans and test cases for projects managed through agile development

methodology.

• Manage the status of changes in change management system to make sure at any point in time it

reflects accurate information for project managers, developers, testers and business unit.

• Work with developers and project managers to determine testing strategies for testing .Net

applications from a technical stand-point, in particular web services.

• Make decisions on what type of testing may need to be incorporated for a particular project or

release, depending on the non-functional needs.

• Provide business unit demos for completed functionalities.

• Communicate the ongoing progress of the project testing effort to the business units and other

stake holders so that they can plan for UAT and/or integration testing.

• Manage the changes needed in the functional testing tool by coordinating the requirements with

the project managers and developers.

• Manage test plans for different projects and maintain them as functional changes are made to the

systems.

• Browser compatibility testing

• Develop a strong understanding of the projects and domain so that the QA lead can perform

hands-on testing to support additional testing needs in the group.

• Develop a strong understanding of the application environments and technology dependencies to

determine impact on testing needs for ongoing effort.

• Adapt to the needs of the group to coordinate testing for projects developed onshore as well as

offshore.

• Lead the team on QA deliverables and provide daily & weekly status report to client

• Chairperson for holding defect calls and resolve the issue with higher attentions

Applications: Employment Screening Solutions (ESS)

Environment: Windows, .Net 4.0, Web Services

Tools Used: Effecta, Test Management Suite, Jira (defect management tool), FTP (doc repository)

Database: SQL Server 2010, SQL Developer

IBM, USA Jun 2010 – Jul 2012

Test Delivery Lead

DirecTV: DIRECTV (NASDAQ: DTV) is one of the world's leading providers of digital television entertainment

services delivering a premium video experience through state-of-the-art technology, unmatched programming and

industry leading customer service to more than 30 million customers in the U.S. and Latin America. In the U.S.,

DIRECTV offers its 19.4 million customers access to more than 170 HD channels and Dolby-Digital® 5.1 theater-

quality sound, access to exclusive sports programming such as NFL SUNDAY TICKET™, Emmy- award winning

technology and higher customer satisfaction than the leading cable companies for eleven years running. DIRECTV

Latin America, through its subsidiaries and affiliated companies in Brazil, Mexico, Argentina, Venezuela,

Colombia, and other Latin American countries, leads the pay-TV category in technology, programming and service,

delivering an unrivaled digital television experience to more than 10.6 million customers. DIRECTV sports and

entertainment properties include three Regional Sports Networks (Northwest, Rocky Mountain and Pittsburgh) as

well as a 60 percent interest in Game Show Network.

Responsibilities:

• Manage day to day QA work intake process, including review of upcoming projects, providing

initial estimates and assigning resource and scheduling of resources.

• Lead and mentor a team of QA engineer’s onsite and offshore, setting direction, revising test

strategy and supporting documents.

• Review the Business/ Functional/ System requirement specs, High level Design documents,

detailed design documents and Requirement Matrix.

• Develop and execute Test Scenarios, Test Scripts, test data documents based on Requirements and Design

documents mostly in agile environment.

• Testing Mainframe application (Billing system – GS) using tool Reflection to access mainframe.

• Testing web service via SOA tool – Enterprise Integration (Middleware)

PRAVEEN KUMAR PALURU

Mobile: 424-***-****

Home: 310-***-**** Email: rmj7z4@r.postjobfree.com

• Part of initial rounds of business review meeting and validate BAU rules for offer configuration

for upcoming projects

• Holding regular defect triage meetings with internal, vendor development and infrastructure team

to review defect impact and proposed resolutions.

• Performed requirement check on implementation using CRM technology like salesforce.com and

Sales CRM

• IVR testing for end to end scenarios for customer order creation and update on customer selection

and update system in integrated and standalone application testing platform thru telephony and check

call center application (RIO, OMS) for data validation.

• Requirement Traceability Matrix, Test Metrics and Deployment/testing instructions

• Indentify and implement Dashboard for tracking various QA Metric using SQA Share point

• Execute functional, regression, systems testing and risk analysis to ensure that the new/updated

software does not negatively impact the quality and stability of production environment.

• HP Quality Center to manage requirement, test plan, test lab, test cases, test execution and defect

tracking and Dashboard for reporting.

• Performed Sanity Testing & Ad-hoc testing when required testing to ensure the validity of the

requirements and mitigation of risks prior to formal acceptance.

• Performed system Database validation for end to end test scenarios using SQL queries.

• UNIX to access application logs for issue debugging and various Unix/Linux utilities

• Project management and resource management for enterprise and offer releases using Clarity

(Amdocs tool).

• SharePoint (user level) to maintain enterprise release project documentation and assigned

resources for specific tasks, issue/clarification etc...

• UAT(User Acceptance Testing) testing, test support and issue resolving with business partners and

sales operations team

• CSD (Customer Service Desk) for opening new tickets for any issue, editing, deleting and

changing the status

• Enterprise and off-cycle release Lead for review and communication project release status in

timely manner for smooth PRODUCTION go live

• Validating ECR (Emergency Change Request) for Production tickets in Staging Environment and

release to PRODUCTION

• Defect Triage

Applications: STMS (Mainframe Billing System), TCS, Enterprise Integration (Middleware), C3 (Offer

Management), Siebel, Sales CRM, SAP (Offer Configuration), CRM (salesforce.com), IVR, OMS (Order

Management System), DWS (Dealer Web Site), RIO(call center), OS (Order Services) for Telco Partners

(ATT, Verizon, Qwest, Century Link)

Environment: Win XP, HP-UX, Linux, Windows 7, SAP, Siebel, Mainframe, CRM, Java, SOA

Tools Used: HP Quality Center, Para soft SOA, Reflection, ZLDS, XML spy, XML Dump, Hauffman

(offer eligibility), Comergent (offer setup & configuration)

Database: Oracle9i

IBM India Pvt Ltd

Technical Test Lead Jan 2009 – Jun 2010

Deutsche Bank, Germany - Deutsche Bank is a leading global investment bank with a strong and

profitable private client franchise. A leader in Germany and Europe, the bank is continuously growing in

North America, Asia and key emerging markets. Founded in 1870, with 80,277 employees in 72 countries,

Deutsche Bank offers unparalleled financial services throughout the world. The bank competes to be the

leading global provider of financial solutions for demanding clients creating exceptional value for its

shareholders and people. It has divided in two different categories, Corporate and Investment Bank and

Private Clients and Asset Management and so. on.

Responsibilities:

• As Technical Test Delivery Lead & Business Tester involved in Application Transition from DB

client and share the application knowledge to offshore team members.

• Resource allocation for respective applications.

• Leading and mentoring testing team and in delivering solution to our customer in the investment

and advisory domain.

• Preparing project supporting documents like AID, Gap Analysis, Requirement Traceability Matrix

(RTM), Test Concept, Test Cases, Test Execution and Defect Reporting.

• On time deliver new and complex high quality solutions to clients in response to varying business

requirements.

• Understanding Functional Requirement Specifications and System Requirement Specifications.

• Use Case preparation for preparation of Test Scenarios and Test Cases based on Functional

Requirement Specifications.

• Prepared of Requirement Traceability Metrics, Test Metrics and Deployment manual.

• Performed Sanity Testing, System Testing, Data Driven Testing & Ad-hoc Testing.

• Perform running automation scripts created using QTP in different environment and compare with

expected results

• Performance testing based on bench marks for application behaviors and bottlenecks

• Provide day to day direction to the project team and regular project status to the managers.

• Responsible for effective communication between the project team and the customer.

• Knowledge of functional and Technical experience in Investment and advisory other leading-edge

products and technology in conjunction with industry and business skills to deliver solutions to

customer.

• Establish Quality Procedure for the team and continuously monitor and audit to ensure team meets

quality goals.

• Key projects handled so far include Strategic projects and upgraded systems.

• SQL queries for data validation and test data requirement management.

• Involved in Data Migration Testing, Functionality, Interface, Regression testing and UAT (User

Acceptance Testing)

• Functional testing of Web Services testing using SOAP UI for validating proper response from

server.

• Trained new and offshore employees on areas of the product and testing processes and procedures.

• Performed manual and automated testing and defect tracking of Web applications.

• Involved in customization and testing of various modules/screens.

• Used test strategy to effectively migrate data from source to target.

• Performed Positive and Negative testing for system validations.

• Documented defects using the HP Quality Center.

• Tracking the bugs, pass-fail report, comparison chart and Defect report.

PRAVEEN KUMAR PALURU

Mobile: 424-***-****

Home: 310-***-**** Email: rmj7z4@r.postjobfree.com

• Provided status of a project release readiness and decision making on defects causing blockage to

a release.

Environment/Tools: Windows, UNIX, Test Director, RPM, Oracle, MySQL, Java, IBM Rational

Performance, SOX 404 for reporting, HP QTP, Agile

Applications: CPO, ADT, IVR, Tributum.

Database: MySQL, Oracle

IBM India Pvt Ltd Apr 2007 – Dec 2008

Senior QA

Goldman Sachs - Goldman Sachs is leading global investment banking, securities and investment

management firm. GS provide a wide range of services worldwide to a substantial and diversified client

base that includes corporations, financial institutions, governments and high-net-worth individuals. Core

Business is Investment Banking, Trading and Principal Investments, Asset Management and Security

Services. On-Boarding new clients in to Goldman Sachs’s Equity trading system

On-Boarding involves procedures like setting up new session in Apollo, setup OMA gateways, eSales

Database configuration, routing the orders to appropriate Order Management Systems and to appropriate

exchanges. Further the client will test the new session and later it will be released to production.

Clients On-Boarded includes HK DMA, GL Trade, Metabridge, SG GSAT, Marshal Wace etc…

Responsibilities:

• Responsible for leading a project team in delivering solution to our customer in the Equities domain.

• Deliver new and complex high quality solutions to clients in response to varying business requirements

• Responsible for effective communication between the project team and the customer. Provide day to

day direction to the project team and regular project status to the managers.

• Translate customer requirements into formal requirements and design documents, establish specific

solutions, and leading the efforts including programming and testing that culminate in client acceptance of the

results.

• Utilize in-depth knowledge of functional and Technical experience in Equities -> Client Connectivity

and other leading-edge products and technology in conjunction with industry and business skills to deliver

solutions to customer.

• Establish Quality Procedure for the team and continuously monitor and audit to ensure team meets

quality goals.

• Key projects handled so far include On-boarding new client in to system, FIX Certification testing with

Client, Dome-PR, Launch pad

• Developing Test Plan, Prepared Test Scenarios and detailed Test Cases based on the Use Case

Documents, Business Requirements, and Functional Specifications.

• Examine application for testing, data validation, and workflow of customers.

• Analyze the results, track the defects and generate reports using Quality Center, and also work with

technical staff to validate test requirements, resolve design issues and software defects.

• Coordinate with the development team about the Functionalities and the Enhancements in the business

practices.

• Managing of client data for setting up test environment and test data management for testing and other

supporting documents

• GUI testing with automated test scripts already created using QTP

• Perform all kinds of testing including regression, system, integration, end to end,

functional, back-end and GUI testing and acted as a liaison between the Business users and the

Development team.

• Non-Functional testing like compatibility testing, performance testing.

• Actively participate in Bug-Review meetings with developers, QA engineers, managers and

suggested enhancements to the existed application from business perspectives, provide solutions to

existing bugs.

• Conduct UAT to make sure that all the user requirements are catered by the application

• Send status reports to project team on the script execution and Defects.

Environment: FIX (Financial Information eXchange) Windows Solaris, Linux, Windows, SOX (financial

reporting), Siebel, C, Java and Sybase.

Tools: OMS, Line Handlers, Gateways, Launch Pad, Client Simulator, GSAT, DOME-PR, QTP

Database: Sybase

Aztecsoft, India Dec 2003 – Mar 2007

Senior Test Engineer

Aztecsoft is a independent testing now called as Mindtree, is a global IT Solutions Company specializing

in IT Services, Independent Testing, Infrastructure Management and Technical Support (IMTS),

Knowledge Services and Product Engineering, which comprises of R&D Services and Software Product

Engineering.

Responsibilities:

• Setup the Test Environment

• Reviewing Functional Spec’s, Preparing Test Plans, Test Cases and report any bugs through Defect

Management Tool

• As senior qa, developed project plans, adhered to project milestones, monitored project progress,

management reporting, coordinated offshore and onsite development activities.

• Creating and executing Test Scripts for Application using Load Runner and in windows and other

platforms.

• API level testing using ART

• Performance and Load Testing the different application using Load Runner and Thread Profiler

• JMeter and JUnit to test specific code with pre-defined test data and to validate expected out put

• Prepared test specifications and checklists for initial testing

• Preparing test data for localization and internationalization testing applications deployed in various

platforms and documenting and maintaining data

PRAVEEN KUMAR PALURU

Mobile: 424-***-****

Home: 310-***-**** Email: rmj7z4@r.postjobfree.com

Perform web services testing using SOAP UI

Assisted in preparing Test plan, Entry/ Exit Criteria for Test Plan.

Prepared various Test Cases and executed them in timely manner.

Performed Negative and Positive tests manually.

Conducted Integration and Module Testing.

Performed Manual Testing for the entire web application.

Conducted Regression testing for each build of application.

Performed System and Compatibility tests.

Responsible for Documentation of Test Results and Issues.

Regularly interacted with developers to discuss various problems and issues.

Environment: Java, Windows, Linux, Solaris, AIX, HP-UX, VM-Ware, DB2, SQL, Oracle and Load

Runner & Thread Profiler, Siebel.

Database: SQL, DB2, Oracle

First Consulting Group India Pvt, India Feb 2002 – Dec 2003

American Health Care Technology Inc

Test Engineer

Responsibilities:

• Understanding the client requirements and project functionalities.

• Written Test Cases based on MRD

• Checking Functionality of every frame in application.

• Investigated Software bugs and reported to the developers.

• Interacted with the developer to resolve the technical issues

• Jira, a defect tracking system used to track the defect/issues tracking for project management

• Performed Functional, GUI and Security testing of the Web based application

• Generation, review and execution of Test Cases.

• Analysed Test Results and reported Defects using Issue Tracker - Jira.

• Involved in user, system document preparation and knowledge transfer/user training.

• Good knowledge on ICD on healthcare industry

Environment: Windows 2000, Java, .Net, Solaris, Windows, Issue Tracker

Database: Oracle



Contact this candidate