Savin Ieng
Resume:
Savin Ieng
*** **** ****** ******, **** *
South Boston, Massachusetts 02127
********@*****.***
Personal Objective
To obtain positions in which my organizational abilities, human relation skills, supervisory and professional experience will be fully utilized.
Highlights of Qualifications
o Exceptionally adept at developing rapport with customers and co-workers.
o Strong skills in organizing work flow, ideas and materials and people.
o Demonstrated ability to function independently or collectively.
o Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
Work Experience
03/02-01/06 Regus Business Centre Boston, MA
Client Service Representative/ Administrative Assistant
o Serve as a primary source of first impressions to all clients, guests and customers ensuring that their needs are identified and handled timely and professionally.
o Answer and take messages of incoming calls in a professional manner.
o Arrange concierge services related to events.
o Ensure conference rooms and common office areas are continually kept neat and orderly.
o Serve as back-up support for other co-workers and managers, as needed.
06/00-12/01 Boston Financial Data Services Providence, RI
Senior Customer Service Representative
o Answered inbound calls in a courteous manner.
o Provided policy-holder's information regarding a Class Action Lawsuit against MetLife and Great Southern Life
o Assisted supervisors/attorneys when needed.
o Constantly entered policy-holder's concern into company database while maintaining phone conversation.
06/01-08/01 Equiserve/ Adecco Providence, RI
Customer Service Representative/ Project Researcher
o Organized and coordinate all aspects of a complex project.
o Assisted managers and supervisors controlling the call center.
o Assessed customer needs and questions regarding Liberty Mutual holding Company reorganization.
o Entered and recorded data to company's mainframe: Rumba and Gateway.
Education
Johnson and Wales University Providence, RI
AS Business Administrations Degree 06/00
References Available Upon Request
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