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Joes Resume

Adelanto , CA, 92301
September 09, 2008

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Joe A Fernandez

***** ******** **. ********, ** *2301-4594 Home 760-***-**** Cell 760-***-****


• 12 years of collection experience

• Tenacious and well-rounded supervisor

• Exceptional problem solving skills and analytical ability

• Excellent collaborative leadership qualities


Collector/Customer Service/Team Lead 8-1-05 - Present

Citi, Ontario, California

• Training and supervising a team of 10 collectors

• Resolve customer’s issues and complaints. Financial statements and assistance

• Skip Tracing, set collection strategies, and staff skill development

• Monthly collections reports, employee evaluation reports, and escalated collections calls

• Resolved 30 days, 60 days, 90 days, and 91 + day Loans Delinquent

• Determine forbearance agreements for customers with hardship

• Monitor repayment plans to assure timely repayment schedule

Collector/Collection Supervisor 10-99 - 8-2005

A-L Financial Corporation, Ontario, California

• Managing all queue of 10,000 accounts ranging from $5,000 to 45,000 dollar balances

• Training and supervising a team of fifteen collectors

• Managing court bankruptcies, small claims, appeals, and civil claims court.

• Demonstrating impressive and consistent supervisor skills, excellent collaborative leadership qualities

• Overview of repos and sale of repos

Collector/Collection Supervisor 1997-99

Dolphin Financial Services, Fullerton, California

• Small claims on sale of vehicles and deficiency balances

• Skip tracing on skip accounts

• Supervising a team of six, when supervisor is absent or busy

• Work on charge off accounts and recovering charge off vehicles

• Soliciting refinances of auto loans


Computerized Accounting 1996-97

Monterey Park College, Walnut, California

• Received a certificate in computerized accounting, Participated in class room activities.

FDCPA Certified

• Have Certificate through ACA International Professional Collection Specialist dated 1-1-07.

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