Resume

Luke Viviano

**** *. ******, #**** 816-***-**** - Mobile

Kansas City, MO 64157

***********@*****.***

SUMMARY

MBA graduate with more than eleven years professional experience and offers a combination of writing, leadership, and strategic thinking abilities. Demonstrated skills and managerial strengths include:

• Proven ability to develop excellent client relationships through outstanding customer service

• Works well in a team atmosphere

• Poised in high-pressure environments

• Reputation for energy, enthusiasm, and positive approach

• Management Experience

• Oral and Written Communication

• Experienced with creating team building activities

• Works hard in any environment to get the project accomplished

PROFESSIONAL EXPERIENCE

CERNER CORPORATION, N. Kansas City, MO 11/2005-Present

Cerner is the leading U.S. supplier of healthcare information technology solutions that optimize clinical and financial outcomes. Around the world, organizations ranging from single-doctor practices to entire countries turn to Cerner for our powerful yet intuitive solutions.

PowerWorks Contract Analyst

• Create quality contracts for our organization in the form of schedules, amendments, and master contracts.

• Ensured that the contracts are accurate by making sure the correct software items are being sold.

• Manage the approval process for complex contracts.

• Once a contract signs, I process the contract to ensure the items in the system are the same as the contract.

• Close out the quarter. I process over forty contracts in one week and make sure they are accurately processed.

• Review RFP’s to determine software being sold and translate that into a master contract.

• Create and process EAR’s to make sure correct software is being sold and shipped.

• Create and monitor language in Government contracts.

Contract Analyst

• Created quality and correct contracts for our organization in the form of Arrangement Letters.

• Ensured that the contracts are accurate by making sure the correct software items are being sold.

• Manage the approval process for the specialized contracts.

• Managed the email inbox, a coworker and I would receive over five hundred emails a day.

• As a Contract Analyst I handled a high stress environment working with mass emails.

Client Care Analyst

• Acted as subject matter expert for training and managing the deinstall process.

• Worked on various Client Care Team projects. (Example; Remote Hosting Organization to Client Care, managing the deinstall spreadsheet).

• As part of a team, I would handle over a hundred phone calls a day from Clients.

• The Client Care Team is responsible to provide immediate resolution to client and associate questions on Cerner solution offerings, provide Cerner.com assistance, resolve financial disputes, create termination contracts, triage calls to other Cerner departments, track FedEx shipments and more for Cerner clients and associates for every division of Cerner.

CEVA LOGISTICS (FORMERLY TNT LOGISTICS), Kansas City, MO 07/2005-11/2005

TNT Logistics is among the four largest express integrators. TNT Logistics is in the business of transferring goods and documents around the world tailored to its customers’ requirements with a focus on time-definite and / or day-definite pick up and delivery. It is TNT’s business to deliver the “business” of its customers at the right time and at the right place.

Transportation Coordinator

• Responsible for managing at least eight individual’s everyday.

• Made sure the automobiles got loaded in the correct order.

• In charge for making sure everyone is doing there job correctly and efficiently.

• CEVA Logistics is responsible for loading new Ford automobiles on to railcars. Then the railcars are sent to the closest rail yard to the ordering dealership.

SIGNATURE MORTGAGE, Kansas City, MO 10/2004-07/2005

Signature Mortgage is one of the leading mortgage companies in the Kansas City area. The company currently has four offices in the Kansas City area.

Mortgage Consultant

• Worked with clients to find a loan that will benefit their needs.

• Managed a client’s home loan from origination to closing.

• Managed cross-departmental work between development organizations and the production environment.

• Listened and informed clients about questions/concerns they may have about their mortgage needs.

• Worked with over fifty different lenders; each vendor offers five to ten different loan types.

CITI CARDS, Kansas City, MO 01/2000-10/2004

Citi Cards is part of the global operations of Citigroup, Inc., they leading global financial services company with some two hundred million customer accounts in more than one hundred countries.

Customer Service/Sales Associate – Two years

Bankruptcy Specialist – One year, two months

Internal Recovery Specialist – One year, seven months

EDUCATION

Master of Business Administration; emphasis in Marketing

AMERICAN INTERCONTIENTAL UNIVERSITY, Buckhead, GA

December 2006, GPA 3.5

Bachelor of Business Administration; emphasis in Business Administration

AMERICAN INTERCONTENTAL UNIVERSITY, Buckhead, GA

December 2004, GPA 3.1

Associate of Arts; emphasis in Business Administration

MAPLE WOODS COMMUNITY COLLEGE, Kansas City, MO

December 2004

PROFESSIONAL DEVELOPMENT

• Presentation with Power (Professional Class on how to give Presentations)– August 2006

• Associate Conversion Experience (ACE) – 01/2007 Children’s Hospital of Orange County, CA – Team One

SOFTWARE EXPERIENCE

• Microsoft Office Suite

• Navigator (Cerner Program)

• PeopleSoft

ACTIVITES

• Diabetic’s Counselor aid at Diabetics Summer Camp for three years.

• Ten years as a youth soccer captain

• Two years of collegiate football

• Two years as a Shepherd at Pleasant Valley Baptist Church to give Bible lessons to children of various ages.

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