Manager, Customer Service, Sales, Payroll Processing

James Allen

*** ******** ****

Rochester, NY ****0

Cellular 585-***-****

******.******@*****.***

OBJECTIVE

A highly skilled person with a varied and successful background in Management, Customer Service, Human Resources, Recruiting, and Payroll Processing, looking to utilize my extensive professional and interpersonal skills for the benefit of your organization.

SUMMARY

• 12 years experience successfully managing my own businesses.

• 8 years experience as a Retail manager, responsible for annually increasing sales and decreases in inventory shrink.

• 20 years experience in Customer Service/Relations, Inbound Sales.

• 10 years experience in weekly Payroll processing, Accounts Payable, Accounts Receivable, and Auditing experience for a 99 room hotel, Human Resource, Recruiting, and Interviewing experience.

• Extensive use of Microsoft Word, Excel, SAP, ADP Payroll, Siebel, and private company designed software.

EXPERIENCE

Concentrix, Rochester, NY

Senior Inbound Customer Specialist, September 2009-Present

Member of the Mercedes Benz Mbrace inbound customer specialist team. Receive inbound calls from current Mercedes Benz Mbrace customers looking to use their services and updating their account information into Siebel. Perform account activations for new Mbrace customers and acquaint them with all of their available services and up sell any services they don’t currently subscribe to. Enter account information from Mercedes Benz dealers for new Mbrace customers into database. Escalate system and customer issues to management for immediate resolution.

Boxed DJ's, Rochester, NY

Owner/DJ, 2000 - Present

Provide musical entertainment for a wide range of social and cultural events. Act as Master of Ceremonies for many events including fashion shows and charity auctions. Perform marketing at regional bridal and trade shows, to local High Schools, Colleges, and local bar/nightclub owners. Inbound phone sales and providing price quotes to potential customers.

Proven Methods, Rochester, New York

Client Services Counselor, 2005 - 2008

Received incoming calls from clients looking for assistance and counseling on how to obtain Government grants/programs for purchasing or repairing Real Estate, or starting/expanding a business. Use of Internet and all company resources for performing extensive research into the available grants/programs available for all customers. Enter notes from all client contact into company database for future reference. Processed return authorizations for clients that requested refunds.

Ablest Staffing, Rochester, New York

On-Site Manager, 2002 - 2004

Responsible for recruiting, interviewing, training, and on-site management of temporary employees. Created and managed daily and weekly labor costs, payroll reports and processing of weekly payroll for 800 employees. Utilized Microsoft Office, Word, and Ablest customized software to update employee records. Worked closely with client in planning for future staffing needs and upcoming projects. Compose and present performance reviews and skill match for of current employees for future employment opportunities. Attend off-site recruiting functions. Work closely with local office for replacement, reassigning, and disposition of employees. Created and implemented monthly attendance incentives, reducing employee turnover by 25 percent.

Element K Press, Rochester, New York

Customer Service Representative, 1999 - 2002

Provided first point of contact with customers for orders and problem resolution. Extensive support of sales team during and after the sales cycle. Acted as primary contact for many key customers. Utilized Oracle, Lotus Notes, Microsoft Office, and the Internet on a daily basis. Facilitated interdepartmental communication between Accounting Dept., Production, and Sales to address potential problems. Processed customer returns back into inventory.

Pullman Auto & Fleet, Rochester, New York

Co-Owner/Business Manager, 1997 - 1999

Responsible for all non-mechanical aspects of business operation, including sales, accounting, and part acquisition. Dealt on a daily basis with customers and their insurance companies. Managed all administrative duties, including all accounting functions and banking relationships.

Altier's, Famous Footwear, Shoe Carnival, Rochester, New York & Dayton, Ohio

Store Manager, 1989 - 1997

Responsible for overall store operations, including staffing, sales generation, and asset management. Delivered comprehensive training to team of associates. Mentored all supervisory staff. Achieved optimum store functionality within budgetary guidelines. Achieved sales increases every quarter. Coordinated and implemented promotional events, instant sales opportunities, and corporate weekly sales promotions. Assisted in store grand openings and special regional events. Worked closely with Loss Prevention to reduce inventory shrink by 15-20 percent each inventory period.

Wellesley Inn, Rochester, New York

Part Time Night Auditor/Bookkeeper, 1992 - 1995

Provide guest services, including check in/check out and problem resolution. Worked independently to balance daily revenue including credit card and direct bill ledgers. Managed all Accounts Payable and Accounts Receivable for hotel, including end of month balancing, and collection calls for overdue direct bill customers. Created weekly payroll reports and entered into ADP payroll software. Made daily cash deposits in absence of General Manager.

EDUCATION

Bryant & Stratton, Rochester, New York

AOS, Business Management, 1989

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