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Customer Service Administrative Assistant

Location:
Philadelphia, Pennsylvania, 19145, United States
Salary:
40,000.00 per yr
Posted:
March 09, 2011

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Dear Human Resources,

I would like to explore the possibilities of joining your organization, and have enclosed a copy of my resume for your review.

I am seeking a position in a challenging department. I believe that my experience combined with my willingness to learn enables me to meet the requirements of any demanding situation that may assist you in your desired goals and objectives.

I am experience in all areas of management involving reconciliation of cash letters, projection reporting, report processing, pulling and putting together daily, weekly and monthly data needed for statistical reporting, quality assurance via trending analysis, pulling, putting together and writing new policy and procedures, training out new policy and procedures as well as counseling, developing and coaching any employee at any level. I have ten plus – experience working in call centers.

The history of my salary has consistently varied; however I am willing to negotiate all possible proposals and will appreciate having the opportunity to discuss with you a salary and how my particular skills can be of mutual value to your organization.

Please contact me at the address or telephone number given on the bottom of this cover letter or the top of my resume.

Thank you for your consideration and forth-coming reply.

Sincerely,

Veronica Washington Betts

1627 South 17th Street Philadelphia, PA 19145 (215)-***-**** Home

Veronica Washington Betts

1627 South 17th Street

Philadelphia, PA 19145

Home (215) ***-****

Objective: To secure a position with a considerable challenge and career opportunities.

Experience:

August/2010 to Present Bettinger CO: Temporary Employment Agency 42 South 15th Street Philadelphia, PA

Responsibilities involves various customer service, administrative, project management assignments, balancing payment records and worksheets, creating spreadsheets, contracts and work orders for commercial vendors and extensive use of computer system.

February/2007 to May/2010-Supervisor-Patient Registration and Scheduling Department , University of Pennsylvania Healthcare System, 1500 Market Street, Philadelphia, PA

Supervised a staff of up to 50 plus associates Responsibilities included counseling, performance evaluations, coaching, allocating and monitoring work flow, overseeing the processing of Pre-Registration department for existing and new patients.

October/2005 to February/2007- Operations Supervisor of Scheduling Department-Children's Hospital of Philadelphia, 13th and Juniper Street, Philadelphia, PA

Supervised a staff of up to 50 associates. Responsibilities included scheduling, counseling, performance evaluations, coaching, allocating and monitoring work flow. Overseeing the processing of scheduling, rescheduling and canceling appointments for new and returning patients. The department scheduled for 12 Divisions.

October/2006 to March/2007 – Part time evening - Collections/Billing Representative -Thomas Jefferson University Hospital, The Curtis Building, 701 Walnut Street, Philadelphia, PA

Responsibilities involve various customer service functions, administrative, handling customer/patients billing questions via the telephone, collecting and setting up payment arrangement. credit card payments

February/2004 to October/2006 - Customer Service Billing Coordinator - Children's Hospital of Philadelphia, 13th and Juniper Street, Philadelphia, PA

Responsibilities involve various customer service functions, administrative, project management assignments, handled customer/patients billing questions via the telephone and processed credit card payments

July/2004 to February/2004 - Customer Service Representative - Society of Hospital Medicine, 190 N. Independence Mall, Philadelphia, PA

Responsibilities involve various customer service, administrative, project management assignments, Accounts Payable and Lockbox processing and extensive use of computer system.

March/2004 to Present (still on file) - Administrative Assistant - Kelly Services 1635 Market Street, Philadelphia, PA

Responsibilities involves various customer service, administrative, project management assignments, balancing payment records and worksheets, creating spreadsheets, contracts and work orders for commercial vendors and extensive use of computer system.

January 2003 to January/2004 -Customer Service Representative - State Representative Harold James Office, 1423 Point Breeze Avenue, Philadelphia, PA (worked part and full time)

Responsibilities involve greeting constituents, helping and assisting constituents with their problems, providing current information to constituents answering phones, filling, faxing, creating computer spreadsheets, attending various meetings/functions and scheduling appointments.

March 2002 to May 2003 - Customer Service Representative -MANPOWER, 1818 Market Street, Philadelphia, PA

Responsibilities involves various customer service, administrative, project management assignments, provide new and prospective customer(s) with information and services the company offer for wireless and business equipment, answering the telephones, and extensive use of computer system.

July 2000 to March 2002 - Supervisor of the Provider Services Department

Independence Blue Cross and Blue Shield, 1700 Market Street, Philadelphia, PA

Supervised a staff of up to 65 customer service representatives. Responsibilities included developing and training from 18 to 20 assigned representatives. Monitoring call volumes via ACD reporting system, Job Functions involved interviewing, conducting performance evaluations, disciplinary action, handling all supervisory calls and any other projects assigned.

May 2000 to July 2000

TODAYS PENN PARTNERSHIP, 3550 Market Street, Philadelphia, PA

Assignment worked:

The Wharton School - Aresty Institute of Executive Education

Director: Ray Dela Banco

Manager: A. Yancey

Receptionist

Answering the telephones and sorting incoming mail.

Administrative Assistant

Responsibilities involved scheduling appointments via the telephone for the staff using customer service and telemarketing skills to provide new/prospective customer with information and services the university offered, answering the telephones, filling and extensive use of computer system.

I have worked as an Administrative Assistant for the following schools:

Wharton Small Business

409 Vance Hall - 37th and Spruce Street

Philadelphia, Pa 19104

Office of the Secretary

34th and Walnut Street

Philadelphia, PA 19104

Department of Sponsor Program

37th Hamilton Walk - 2nd Floor

Philadelphia, PA 19104

Assigned various administrative jobs throughout the University of Penn campus area.

June 1998 to January 2000 - Assist Manager Training and Development

PRWT ComServ, Inc., 1819 JFK Blvd., Philadelphia, PA

Supervised a staff of 20 customer service representatives. Responsibilities included scheduling, performance evaluations, corrective action and training and development Promoted to Assist Manager of the Training and Development Department. Responsibilities included developing, writing and revising various training material(s) and training various departments, Created Quick Reference Guide for each production department.

October 1996 to June 1998 - Customer Service Supervisor

AAA Mid - Atlantic, 2040 Market Street, Philadelphia, PA

Supervised a staff of 24 customer service representatives to support a growing customer base with demanding needs in a One-Stop Shopping Environment, Improved associates Availability and ACD time via the ACD Monitoring Reports, by providing positive feedback on a consistent basis to each representative. This in return also allowed us to reduce the call abandonment rate.

March 1996 to August 1996 - Administrative Assistant

Labor Ready, Broad and Lehigh Streets, Philadelphia, PA

Responsibilities included interviewing applicants, filling job orders via request for specific skill(s) made by customer, cutting payroll checks, opening and closing shop, answering the telephones and filling.

November 1995 to March 1996 - Customer Service Representative

Great Expectations, 150 Allendale Road, Valley Forge, PA

Responsibilities involved scheduling appointments via the telephone for the sales staff using customer service and telemarketing skills to provide new/prospective customer with information the and services the company offered

November 1994 to November 1995 - Supervisor of Remittance Processing Department First Chicago Bank, 1000 Madison Avenue, Valley Forge, PA

Supervised a staff of 10 associates. Responsibilities included scheduling (working with several different temporary agencies), performance evaluations, disciplinary action, handling all supervisory calls and any other projects assigned.

February 1994 to November 1994 - Customer Service Supervisor

Comcast Metro Phone, 201 Warner Road, Wayne, PA

Supervised a staff of up to 150 customer service representatives. Responsibilities included developing, training and monitoring call volume via ACD reporting system. Job Functions involved interviewing, conducting performance evaluations, disciplinary action, handling all supervisory calls and any other projects assigned.

July 1993 to February 1994 - Customer Service Supervisor

The Robert Risk Group Management Group, 2nd and Delaware Avenue, Philadelphia, PA

Supervised a staff of 15 customer service representative. Responsibilities included monitoring call volume via the ACD reporting system, training, reinforcing all company policies and procedures, researching all problems and errors.

May 1993 to September 1993 - Accounting Clerk (Worked full and part time)

M. Levin & Company, 326 Pattison Avenue, Philadelphia, PA

Responsibilities included coding incoming and outgoing charges, making necessary adjustment, settling/balancing and preparing bills for payment.

March 1989 to January 1993 - Assistant Operations Manager

Mellon Bank, 7th and Market Street, Philadelphia, PA

Supervised a staff of up to 150 associates. Responsibilities included scheduling, counseling, performance evaluations, allocating and monitoring work flow, overseeing the processing of a multiple lockbox environment that requirement opening, scanning, encoding, keying (data entry) and balancing of all accounts in the settlement area. Promoted to Assistant Operations Manager. Responsibilities included conducting tours, working with new and existing customers to continue to improve and develop good working relationships. Revised department data entry tests, which allowed us to hire a more qualified employee, reduced the department error to 8 errors per hundred thousand by developing and implementing new quality control techniques.

May 1980 to March 1989 - Supervisor Of Clerical and Legal Department

Hayt, Hayt & Landau A/K/A HHL Financial Services, Inc., 4th and Market Street, Philadelphia, PA

Supervised a staff of 9 associates. Conducted interviews and trained all new hires. Maintained the computer and the file room(s), Responsibilities included preparing, proof reading and photocopying all legal documents, Established contacts with the courts. Set up all legal document files for paper work, which allowed us to file legal documents within 50 counties through out the states of Pennsylvania, New Jersey and Delaware.

June 1977 to March 1980 - Consumer Information Representative

Colonial Penn Insurance Company, 1818 Market Street, Philadelphia, PA

Selling Automobile and Homeowners policies via the phone using professional telemarketing skills, Maintained accurate and statistical documentation of all telephone contacts. Quoted premiums explained discounts and research files via computer system.

References

Available upon request.



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